The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>]

Hi Óscar,

 

The issue with HONOR devices pre-dates the new geteduroam app. We (Jisc) have some advice here: https://community.jisc.ac.uk/library/network-and-technology-service-docs/geteduroam-app

 

John, could you provide more information to me by replying to this email (or by raising an eduroam ticket through the eduroam Support portal)? We’ll try to get to the bottom of it.

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: <cat-users-request AT lists.geant.org> on behalf of Óscar Remírez De Ganuza Satrústegui <cat-users AT lists.geant.org>
Reply to: Óscar Remírez De Ganuza Satrústegui <oscarrdg AT unav.es>
Date: Tuesday, 16 January 2024 at 11:37
To: John Clarke <jrc49 AT cam.ac.uk>
Cc: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: Re: [[cat-users]] Problems accessing eduroam - Huawei device

 

Hello everyone,

 

Since last geteduroam update we are having problems configuring eduroam on Xiaomi devices with MIUI firmware 12.5 and older.

It looks like it can not install the CA certificate.

 

We have also detected some problems with an Honor device. Not sure if it's related yet.

 

Anyone has notice also this problem? 

 

Thank you so much.

 

Regards,

 

On Mon, Jan 15, 2024 at 1:46 PM John Clarke <cat-users AT lists.geant.org> wrote:

Hi there,

 

I have been asked to report this issue to you by the University Information Services (UIS) team at Cambridge. I'm having issues trying to login to eduroam using the 'geteduroam app' on my Huawei mobile.

 

UIS know of at least one other report of a Huawei device having issues with the updated app, so it could be a related problem. They suspect this is an issue with the new version of the geteduroam app. If anyone has a workaround for the issue, please do let me know.

 

Best,

 

John

 

John Clarke (he/him)

Information Services Librarian | Engineering Library

Technology Libraries Team | Cambridge University Libraries

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--

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Oscar Remírez de Ganuza Satrústegui
Technology and IT Operations
IT Services

T: +34 948425600 x803130
oscarrdg AT unav.es

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