The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Óscar Remírez de Ganuza Satrústegui <oscarrdg AT unav.edu>]

Good afternoon,

I just want to confirm that the new version of geteduroam is solving the problem in at least some of the Xiaomi devices where we detected problems with the previous version.

It is working fine now.

Thank you again for your invaluable support.

Regards,

On Fri, Jan 19, 2024 at 9:12 AM Óscar Remírez de Ganuza Satrústegui <oscarrdg AT unav.edu> wrote:

Good morning again,

So nice to hear that!!

Thanks again to everyone working to have this issue resolved.

Regards,

On Fri, Jan 19, 2024 at 9:04 AM Paul Dekkers <paul.dekkers AT surf.nl> wrote:

Hi,

I already received confirmation from users with HONOR and Xiaomi that it resolved the issues. Together with the other positive feedback on this beta (and since the changes aren't that big) we just released it to the production channel also. So, you should see 2.0(678) in the normal channel (or soon).

Regards,
Paul

On 19/01/2024 09:01, Óscar Remírez de Ganuza Satrústegui wrote:

Good morning,

Thank you so much!

We'll try to test this new version and check if the problem is solved or persists.

Thanks again.

Regards,

On Thu, Jan 18, 2024 at 4:31 PM Paul Dekkers <paul.dekkers AT surf.nl> wrote:

Hi,

We just released version 2.0(678) in the beta channel.

This test build contains:
- a fix for TLS profiles without Passphrase;
- ignores Passpoint errors for Android versions below 11;
- the close button size is adjusted to fit wider translated values;
- fix crashes on platforms that did not implement the action API;
- fix some other reasons for crashing, among others too large logo's *) from CAT profiles;

We hope the last two fixes resolve the crashes on HONOR phones, and maybe Xiaomi and Oppo also.

Feedback is much appreciated!

Regards,
Paul

*) There are organizations that uploaded logo's of 1 or 3 MB ... and they appear in every profile!

On 18/01/2024 15:12, Paul Dekkers wrote:

Hi,

It may be we have an update that helps for Xiaomi phones, I'll let you know when the beta is released. If you want, I can already send you an .apk by e-mail, but I expect the beta real soon,

Regards,
Paul

On 18/01/2024 13:48, Óscar Remírez de Ganuza Satrústegui (via cat-users Mailing List) wrote:

Hello again Stefan,

The Xiaomi problem is happening on MIUI 12.5 and older versions.

It seems newer versions of MIUI (MIUI 13 and MIUI 14) are working ok.

We are going to try geteduroam 1.1.0 from Aug 16, 2023 on the devices, as a workaround and trying to find out more information about the problem.

Thank you so much for your help.

Regards,

On Thu, Jan 18, 2024 at 12:24 PM Stefan Paetow <Stefan.Paetow AT jisc.ac.uk> wrote:

Hi Óscar,

 

But – does the older version of the app configure the device for eduroam? If it does, that’d be the advice to give for the time being. But if you can also give me more information about the Xiaomi device being used (model, version of Android etc), that would be helpful, so I can try and source one for future tests.

 

:-)

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: Óscar Remírez de Ganuza Satrústegui <oscarrdg AT unav.edu>
Date: Thursday, 18 January 2024 at 11:00
To: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
Cc: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: Re: [[cat-users]] Problems accessing eduroam - Huawei device

 

You don't often get email from oscarrdg AT unav.edu. Learn why this is important

Hello Stefan,

 

Thank you so much for your reply.

 

The problem we are seeing in Xiami devices is not an "invalid profile" error.

The profile seems to work properly, but when the user inserts the credentials, the geteduroam closes silently and no wifi configuration has been added to the device.

 

Thank you again,

 

Regards,

 

On Wed, Jan 17, 2024 at 11:22 AM Stefan Paetow <Stefan.Paetow AT jisc.ac.uk> wrote:

Hi Óscar,

 

Apologies, I only partially answered your question – With the Xiaomi device, try the same advice as the HONOR device and see whether that resolves the issue?

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: <cat-users-request AT lists.geant.org> on behalf of Stefan Paetow <cat-users AT lists.geant.org>
Reply to: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
Date: Wednesday, 17 January 2024 at 01:32
To: Óscar Remírez De Ganuza Satrústegui <oscarrdg AT unav.es>, John Clarke <jrc49 AT cam.ac.uk>
Cc: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: Re: [[cat-users]] Problems accessing eduroam - Huawei device

 

Hi Óscar,

 

The issue with HONOR devices pre-dates the new geteduroam app. We (Jisc) have some advice here: https://community.jisc.ac.uk/library/network-and-technology-service-docs/geteduroam-app

 

John, could you provide more information to me by replying to this email (or by raising an eduroam ticket through the eduroam Support portal)? We’ll try to get to the bottom of it.

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: <cat-users-request AT lists.geant.org> on behalf of Óscar Remírez De Ganuza Satrústegui <cat-users AT lists.geant.org>
Reply to: Óscar Remírez De Ganuza Satrústegui <oscarrdg AT unav.es>
Date: Tuesday, 16 January 2024 at 11:37
To: John Clarke <jrc49 AT cam.ac.uk>
Cc: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: Re: [[cat-users]] Problems accessing eduroam - Huawei device

 

Hello everyone,

 

Since last geteduroam update we are having problems configuring eduroam on Xiaomi devices with MIUI firmware 12.5 and older.

It looks like it can not install the CA certificate.

 

We have also detected some problems with an Honor device. Not sure if it's related yet.

 

Anyone has notice also this problem? 

 

Thank you so much.

 

Regards,

 

On Mon, Jan 15, 2024 at 1:46 PM John Clarke <cat-users AT lists.geant.org> wrote:

Hi there,

 

I have been asked to report this issue to you by the University Information Services (UIS) team at Cambridge. I'm having issues trying to login to eduroam using the 'geteduroam app' on my Huawei mobile.

 

UIS know of at least one other report of a Huawei device having issues with the updated app, so it could be a related problem. They suspect this is an issue with the new version of the geteduroam app. If anyone has a workaround for the issue, please do let me know.

 

Best,

 

John

 

John Clarke (he/him)

Information Services Librarian | Engineering Library

Technology Libraries Team | Cambridge University Libraries

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Oscar Remírez de Ganuza Satrústegui
Technology and IT Operations
IT Services

T: +34 948425600 x803130
oscarrdg AT unav.es

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Oscar Remírez de Ganuza Satrústegui
Technology and IT Operations
IT Services

T: +34 948425600 x803130
oscarrdg AT unav.es

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Oscar Remírez de Ganuza Satrústegui
Technology and IT Operations
IT Services

T: +34 948425600 x803130
oscarrdg AT unav.es

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This email message may contain confidential information. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments.  The personal information included in email messages exchanged with employees of the University of Navarra may be stored in the database of your interlocutor and/or the servers of the University for the time-period stipulated by its internal information storage policy. The University stores such data for purely administrative purposes, to facilitate e-mail contact between its employees and third parties. The University of Navarra Privacy Policy may be accessed at https://www.unav.edu/aviso-legal      

 

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Oscar Remírez de Ganuza Satrústegui
Technology and IT Operations
IT Services

T: +34 948425600 x803130
oscarrdg AT unav.es

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Este mensaje puede contener información confidencial. Si usted no es el destinatario o lo ha recibido por error, por favor, bórrelo de sus sistemas y comuníquelo a la mayor brevedad al remitente. Los datos personales incluidos en los correos electrónicos que intercambie con el personal de la Universidad de Navarra podrán ser almacenados en la libreta de direcciones de su interlocutor y/o en los servidores de la Universidad durante el tiempo fijado en su política interna de conservación de información. La Universidad de Navarra gestiona dichos datos con fines meramente operativos, para permitir el contacto por email entre sus trabajadores/colaboradores y terceros. Puede consultar la Política de Privacidad de la Universidad de Navarra en la dirección: https://www.unav.edu/aviso-legal

 

This email message may contain confidential information. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments.  The personal information included in email messages exchanged with employees of the University of Navarra may be stored in the database of your interlocutor and/or the servers of the University for the time-period stipulated by its internal information storage policy. The University stores such data for purely administrative purposes, to facilitate e-mail contact between its employees and third parties. The University of Navarra Privacy Policy may be accessed at https://www.unav.edu/aviso-legal      

 

Antes de imprimir este mensaje o sus documentos anexos, asegúrese de que es necesario. Proteger el medio ambiente está en nuestras manos.
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Oscar Remírez de Ganuza Satrústegui
Technology and IT Operations
IT Services

T: +34 948425600 x803130
oscarrdg AT unav.es

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Oscar Remírez de Ganuza Satrústegui
Technology and IT Operations
IT Services

T: +34 948425600 x803130
oscarrdg AT unav.es

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Este mensaje puede contener información confidencial. Si usted no es el destinatario o lo ha recibido por error, por favor, bórrelo de sus sistemas y comuníquelo a la mayor brevedad al remitente. Los datos personales incluidos en los correos electrónicos que intercambie con el personal de la Universidad de Navarra podrán ser almacenados en la libreta de direcciones de su interlocutor y/o en los servidores de la Universidad durante el tiempo fijado en su política interna de conservación de información. La Universidad de Navarra gestiona dichos datos con fines meramente operativos, para permitir el contacto por email entre sus trabajadores/colaboradores y terceros. Puede consultar la Política de Privacidad de la Universidad de Navarra en la dirección: https://www.unav.edu/aviso-legal

 

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