The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>]

Hi Óscar,

 

But – does the older version of the app configure the device for eduroam? If it does, that’d be the advice to give for the time being. But if you can also give me more information about the Xiaomi device being used (model, version of Android etc), that would be helpful, so I can try and source one for future tests.

 

:-)

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: Óscar Remírez de Ganuza Satrústegui <oscarrdg AT unav.edu>
Date: Thursday, 18 January 2024 at 11:00
To: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
Cc: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: Re: [[cat-users]] Problems accessing eduroam - Huawei device

 

You don't often get email from oscarrdg AT unav.edu. Learn why this is important

Hello Stefan,

 

Thank you so much for your reply.

 

The problem we are seeing in Xiami devices is not an "invalid profile" error.

The profile seems to work properly, but when the user inserts the credentials, the geteduroam closes silently and no wifi configuration has been added to the device.

 

Thank you again,

 

Regards,

 

On Wed, Jan 17, 2024 at 11:22 AM Stefan Paetow <Stefan.Paetow AT jisc.ac.uk> wrote:

Hi Óscar,

 

Apologies, I only partially answered your question – With the Xiaomi device, try the same advice as the HONOR device and see whether that resolves the issue?

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: <cat-users-request AT lists.geant.org> on behalf of Stefan Paetow <cat-users AT lists.geant.org>
Reply to: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
Date: Wednesday, 17 January 2024 at 01:32
To: Óscar Remírez De Ganuza Satrústegui <oscarrdg AT unav.es>, John Clarke <jrc49 AT cam.ac.uk>
Cc: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: Re: [[cat-users]] Problems accessing eduroam - Huawei device

 

Hi Óscar,

 

The issue with HONOR devices pre-dates the new geteduroam app. We (Jisc) have some advice here: https://community.jisc.ac.uk/library/network-and-technology-service-docs/geteduroam-app

 

John, could you provide more information to me by replying to this email (or by raising an eduroam ticket through the eduroam Support portal)? We’ll try to get to the bottom of it.

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

 

From: <cat-users-request AT lists.geant.org> on behalf of Óscar Remírez De Ganuza Satrústegui <cat-users AT lists.geant.org>
Reply to: Óscar Remírez De Ganuza Satrústegui <oscarrdg AT unav.es>
Date: Tuesday, 16 January 2024 at 11:37
To: John Clarke <jrc49 AT cam.ac.uk>
Cc: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: Re: [[cat-users]] Problems accessing eduroam - Huawei device

 

Hello everyone,

 

Since last geteduroam update we are having problems configuring eduroam on Xiaomi devices with MIUI firmware 12.5 and older.

It looks like it can not install the CA certificate.

 

We have also detected some problems with an Honor device. Not sure if it's related yet.

 

Anyone has notice also this problem? 

 

Thank you so much.

 

Regards,

 

On Mon, Jan 15, 2024 at 1:46 PM John Clarke <cat-users AT lists.geant.org> wrote:

Hi there,

 

I have been asked to report this issue to you by the University Information Services (UIS) team at Cambridge. I'm having issues trying to login to eduroam using the 'geteduroam app' on my Huawei mobile.

 

UIS know of at least one other report of a Huawei device having issues with the updated app, so it could be a related problem. They suspect this is an issue with the new version of the geteduroam app. If anyone has a workaround for the issue, please do let me know.

 

Best,

 

John

 

John Clarke (he/him)

Information Services Librarian | Engineering Library

Technology Libraries Team | Cambridge University Libraries

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Oscar Remírez de Ganuza Satrústegui
Technology and IT Operations
IT Services

T: +34 948425600 x803130
oscarrdg AT unav.es

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Oscar Remírez de Ganuza Satrústegui
Technology and IT Operations
IT Services

T: +34 948425600 x803130
oscarrdg AT unav.es

---

 

Este mensaje puede contener información confidencial. Si usted no es el destinatario o lo ha recibido por error, por favor, bórrelo de sus sistemas y comuníquelo a la mayor brevedad al remitente. Los datos personales incluidos en los correos electrónicos que intercambie con el personal de la Universidad de Navarra podrán ser almacenados en la libreta de direcciones de su interlocutor y/o en los servidores de la Universidad durante el tiempo fijado en su política interna de conservación de información. La Universidad de Navarra gestiona dichos datos con fines meramente operativos, para permitir el contacto por email entre sus trabajadores/colaboradores y terceros. Puede consultar la Política de Privacidad de la Universidad de Navarra en la dirección: https://www.unav.edu/aviso-legal

 

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