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Re: [[cat-users]] Redesign cat.eduroam.org to solve bad user experience?


Chronological Thread 
  • From: Paul Menzel <pmenzel AT molgen.mpg.de>
  • To: Stefan Winter <stefan.winter AT restena.lu>
  • Cc: cat-users AT lists.geant.org
  • Subject: Re: [[cat-users]] Redesign cat.eduroam.org to solve bad user experience?
  • Date: Tue, 18 Jul 2023 17:44:40 +0200

Dear Stefan,


Thank you for your reply.

Am 18.07.23 um 09:52 schrieb Stefan Winter:

Thanks for your comments. Most of them are indeed something to improve upon.

Thank you for your detailed reply.

FWIW, we are looking at a major redesign of the software for its next major release 3.0, so these suggestions come at a good time.

Nice. It’d be great if you could share the design and specifications document.

FYI: these changes might easily end in a design like: end users are
supposed to exclusively interact with native apps on OSes, with an
embedded institution search; and do not interact with the website at
all. This approach would make a good part of your suggestions not
applicable any more, by design.

I am not a fan at all of “apps” as you need to install them. A Web site can be opened by any browser. At least for GNU/Linux and ChromeOS, I know best, opening a Web page with the configuration file and instructions are much preferred by myself.

We are also always looking for developers that would participate in the development effort. If you are interested in getting involved beyond UX reports, please let us know...

Nice try. ;-)

But excuse my ignorance, with so many users I would assume the project is sufficiently funded to contract such work. If for the redesign more resources/money is needed, I’d imagine the members being able to raise these amounts. My uninformed guess would not more than 50.000 € are needed for such a (Web page) project.

Now, at least for two points I have a concrete immediate response:

4.  Due to the variety of Android versions, there are always users with phones where the procedure does not work, and need help from the IT staff.

That's a universal truth in Android. Since we cannot make the variety of Android versions stop to exist: yes, that's how it is. There is still a reason for existence of the IT helpdesk. Nothing we can do in CAT can change that fact of life.

Yes and no. As written, the instructions and usability could be improved a lot.

Can you point me to an Android issue/ticket, where the feature to support configuring this via a configuration file is requested?

10.  My institute name is spelled differently in German and English, so sometimes it’s not found in the apps. Sometimes it’s not found at all.

Multi-lingual support is built into CAT. In the organisation settings, you can add multiple variants of your institution name, and tag them with multiple languages. Your institution can then be found by typing any one of the variants.

Thank you. I have no access to the backend, but will talk to my colleagues.


Kind regards,

Paul



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