The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Abd Hamid Ariffin <hamid AT myren.net.my>]

Dear TM,

This mailling list specific for eduroam cat tool, not for the networking issue. 

Please don’t spam like this again. 

And, please check with your end customer the update update on this issue.

Thanks!

Best regards,

Hamid

Sent from my iPhone

On 17 Feb 2023, at 14:50, Mohd Hafiz Bin Salleh <cat-users AT lists.geant.org> wrote:



Dear Web Admin,

 

Any update on this? Appreciate your feedback and checking.

 

Good day. We are from Telekom Malaysia (AS4788) would like to report that our customer having issue to access https://cat.eduroam.org,

please assist to check if there is any blocking for IP 103.53.33.1/24 from your end. Thanks.

 

 

Traceroute from customer

 

 

Screenshot

 

 

 

 

 

Regards,

 

Hafiz

Advanced Service Desk ASD | Integrated Service Desk ISD

Service Experience Management SEM, TM ONE

Email address: tmdsoc AT tm.com.my | csocglobal AT tm.com.my

Domestic Toll-Free Malaysia: 1800-88-1060 | International Call: +603.21062043

 

________________________________________________________________________________________________

Support Escalation List

Team Leader on Duty	tmdsoc AT tm.com.my | csocglobal AT tm.com.my		1-800-88-1060
Manager	Mohd Idham Nasaruddin Bin Md Salleh	idham.salleh AT tm.com.my	011-10017377
Assistant General Manager	Asrul Azlin Bin Omar	aasrul AT tm.com.my	013-3687838

 

From: Stanley Teo Chu Kiong <stanley.teo AT tm.com.my>
Sent: Thursday, 16 February, 2023 1:00 PM
To: Maslindawati Binti Marsham <mlinda AT tm.com.my>; Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>; cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: RE: Website access issue | INC0003537280

 

Dear Web Admin,

 

Please assist to confirm on the below.

 

Thanks & Regards,

 

Stan

 

Global & TMD | Integrated Service Desk (ISD)

Service Experience Management SEM, TM ONE

Email: csocglobal AT tm.com.my

Office: 1 800 88 1060 (from local) | +603 22467500 (from international)

 

From: Maslindawati Binti Marsham <mlinda AT tm.com.my>
Sent: Thursday, 16 February, 2023 12:05 PM
To: Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>; cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: RE: Website access issue | INC0003537280

 

 

Dear Web Admin,

 

Any update on below email ?

 

 

 

Thanks and regards

 

Maslinda
Advanced Service Desk

Connectivity Assurance, TM ONE

Email Address : tmdsoc AT tm.com.my

Domestic : 1800 88 1060, Option 2(TM Direct) | International Call : +603 2106 2143

 

 

From: Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>
Sent: Thursday, 16 February, 2023 7:02 AM
To: cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: Website access issue | INC0003537280

 

 

Dear Web Admin,

 

Good day. We are from Telekom Malaysia (AS4788) would like to report that our customer having issue to access https://cat.eduroam.org,

please assist to check if there is any blocking for IP 103.53.33.1/24 from your end. Thanks.

 

 

Traceroute from customer

 

 

Screenshot

 

 

 

 

Regards,

 

 

Muhammad Syahir

Global & TMD | Integrated Service Desk ISD

Service Experience Management SEM, TM ONE

Email address: csocglobal AT tm.com.my & tmdsoc AT tm.com.my

Domestic Malaysia: 1800-88-1060 | International Call: +603.21062043

 

 

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