The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Winter <stefan.winter AT restena.lu>]

Hello,

we are not a 24/7 on-call helpdesk. Please don't assume near real-time responses.

As of right now, all I can say is that cat.eduroam.org is up and running, and we have no indication of it having been unreachable.

I can also confirm that there are no firewalling rules geared at specific countries or world regions.

From your screenshots, I also see that the network path towards the host was in principle working.

If you still see this issue occuring, you would need to investigate where on the network path this host or port access is being filtered. It is certainly not on cat.eduroam.org itself.

You can always use standard looking glass services to find out if the unavailability is local to you or global. For example this one:

https://downforeveryoneorjustme.com/cat.eduroam.org

On good operating systems, you can use traceroute -T to probe using TCP SYN packets, which is closer to real connections than a ping.

Greetings,

Stefan Winter

Am 17.02.23 um 03:58 schrieb Mohd Hafiz Bin Salleh (via cat-users Mailing List):

Dear Web Admin,

 

Any update on this? Appreciate your feedback and checking.

 

Good day. We are from Telekom Malaysia (AS4788) would like to report that our customer having issue to access https://cat.eduroam.org,

please assist to check if there is any blocking for IP 103.53.33.1/24 from your end. Thanks.

 

 

Traceroute from customer

 

 

Screenshot

 

 

 

 

 

Regards,

 

Hafiz

Advanced Service Desk ASD | Integrated Service Desk ISD

Service Experience Management SEM, TM ONE

Email address: tmdsoc AT tm.com.my | csocglobal AT tm.com.my

Domestic Toll-Free Malaysia: 1800-88-1060 | International Call: +603.21062043

 

________________________________________________________________________________________________

Support Escalation List

Team Leader on Duty

tmdsoc AT tm.com.my | csocglobal AT tm.com.my 1-800-88-1060

Manager

Mohd Idham Nasaruddin Bin Md Salleh idham.salleh AT tm.com.my 011-10017377

Assistant General Manager

Asrul Azlin Bin Omar aasrul AT tm.com.my 013-3687838

 

From: Stanley Teo Chu Kiong <stanley.teo AT tm.com.my>
Sent: Thursday, 16 February, 2023 1:00 PM
To: Maslindawati Binti Marsham <mlinda AT tm.com.my>; Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>; cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: RE: Website access issue | INC0003537280

 

Dear Web Admin,

 

Please assist to confirm on the below.

 

Thanks & Regards,

 

Stan

 

Global & TMD | Integrated Service Desk (ISD)

Service Experience Management SEM, TM ONE

Email: csocglobal AT tm.com.my

Office: 1 800 88 1060 (from local) | +603 22467500 (from international)

 

From: Maslindawati Binti Marsham <mlinda AT tm.com.my>
Sent: Thursday, 16 February, 2023 12:05 PM
To: Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>; cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: RE: Website access issue | INC0003537280

 

 

Dear Web Admin,

 

Any update on below email ?

 

 

 

Thanks and regards

 

Maslinda
Advanced Service Desk

Connectivity Assurance, TM ONE

Email Address : tmdsoc AT tm.com.my

Domestic : 1800 88 1060, Option 2(TM Direct) | International Call : +603 2106 2143

 

 

From: Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>
Sent: Thursday, 16 February, 2023 7:02 AM
To: cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: Website access issue | INC0003537280

 

 

Dear Web Admin,

 

Good day. We are from Telekom Malaysia (AS4788) would like to report that our customer having issue to access https://cat.eduroam.org,

please assist to check if there is any blocking for IP 103.53.33.1/24 from your end. Thanks.

 

 

Traceroute from customer

 

 

Screenshot

 

 

 

 

Regards,

 

 

Muhammad Syahir

Global & TMD | Integrated Service Desk ISD

Service Experience Management SEM, TM ONE

Email address: csocglobal AT tm.com.my & tmdsoc AT tm.com.my

Domestic Malaysia: 1800-88-1060 | International Call: +603.21062043

 

 

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Fondation Restena, Stefan WINTER
Chief Technology Officer
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