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RE: [[cat-users]] Website access issue | INC0003537280


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  • From: Mohd Hafiz Bin Salleh <mohdhafiz.salleh AT tm.com.my>
  • To: Stanley Teo Chu Kiong <stanley.teo AT tm.com.my>, Maslindawati Binti Marsham <mlinda AT tm.com.my>, Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
  • Cc: TM Direct SOC <tmdsoc AT tm.com.my>
  • Subject: RE: [[cat-users]] Website access issue | INC0003537280
  • Date: Fri, 17 Feb 2023 02:58:35 +0000
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Dear Web Admin,

 

Any update on this? Appreciate your feedback and checking.

 

Good day. We are from Telekom Malaysia (AS4788) would like to report that our customer having issue to access https://cat.eduroam.org,

please assist to check if there is any blocking for IP 103.53.33.1/24 from your end. Thanks.

 

 

Traceroute from customer

 

cid:image007.png@01D93D41.EEA6AED0

 

Screenshot

 

cid:image008.png@01D93D41.EEA6AED0

 

 

 

 

Regards,

 

Hafiz

Advanced Service Desk ASD | Integrated Service Desk ISD

Service Experience Management SEM, TM ONE

Email address: tmdsoc AT tm.com.my | csocglobal AT tm.com.my

Domestic Toll-Free Malaysia: 1800-88-1060 | International Call: +603.21062043

 

Description: cid:image002.png@01D417A0.889B1CA0

________________________________________________________________________________________________

Support Escalation List

Team Leader on Duty

tmdsoc AT tm.com.my | csocglobal AT tm.com.my

1-800-88-1060

Manager

Mohd Idham Nasaruddin Bin

Md Salleh

idham.salleh AT tm.com.my

011-10017377

Assistant General Manager

Asrul Azlin Bin Omar

aasrul AT tm.com.my

013-3687838

 

From: Stanley Teo Chu Kiong <stanley.teo AT tm.com.my>
Sent: Thursday, 16 February, 2023 1:00 PM
To: Maslindawati Binti Marsham <mlinda AT tm.com.my>; Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>; cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: RE: Website access issue | INC0003537280

 

Dear Web Admin,

 

Please assist to confirm on the below.

 

Thanks & Regards,

 

Stan

 

Global & TMD | Integrated Service Desk (ISD)

Service Experience Management SEM, TM ONE

Email: csocglobal AT tm.com.my

Office: 1 800 88 1060 (from local) | +603 22467500 (from international)

 

From: Maslindawati Binti Marsham <mlinda AT tm.com.my>
Sent: Thursday, 16 February, 2023 12:05 PM
To: Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>; cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: RE: Website access issue | INC0003537280

 

 

Dear Web Admin,

 

Any update on below email ?

 

 

 

Thanks and regards

 

Maslinda
Advanced Service Desk

Connectivity Assurance, TM ONE

Email Address : tmdsoc AT tm.com.my

Domestic : 1800 88 1060, Option 2(TM Direct) | International Call : +603 2106 2143

cid:image004.png@01D7E13A.995A8C80

 

 

From: Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>
Sent: Thursday, 16 February, 2023 7:02 AM
To: cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: Website access issue | INC0003537280

 

 

Dear Web Admin,

 

Good day. We are from Telekom Malaysia (AS4788) would like to report that our customer having issue to access https://cat.eduroam.org,

please assist to check if there is any blocking for IP 103.53.33.1/24 from your end. Thanks.

 

 

Traceroute from customer

 

cid:image007.png@01D93D41.EEA6AED0

 

Screenshot

 

cid:image008.png@01D93D41.EEA6AED0

 

 

 

Regards,

 

 

Muhammad Syahir

Global & TMD | Integrated Service Desk ISD

Service Experience Management SEM, TM ONE

Email address: csocglobal AT tm.com.my & tmdsoc AT tm.com.my

Domestic Malaysia: 1800-88-1060 | International Call: +603.21062043

 

 


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