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RE: [[cat-users]] Website access issue | INC0003537280


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  • From: Stanley Teo Chu Kiong <stanley.teo AT tm.com.my>
  • To: Maslindawati Binti Marsham <mlinda AT tm.com.my>, Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
  • Cc: TM Direct SOC <tmdsoc AT tm.com.my>
  • Subject: RE: [[cat-users]] Website access issue | INC0003537280
  • Date: Thu, 16 Feb 2023 05:00:01 +0000
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Dear Web Admin,

 

Please assist to confirm on the below.

 

Thanks & Regards,

 

Stan

 

Global & TMD | Integrated Service Desk (ISD)

Service Experience Management SEM, TM ONE

Email: csocglobal AT tm.com.my

Office: 1 800 88 1060 (from local) | +603 22467500 (from international)

 

From: Maslindawati Binti Marsham <mlinda AT tm.com.my>
Sent: Thursday, 16 February, 2023 12:05 PM
To: Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>; cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: RE: Website access issue | INC0003537280

 

 

Dear Web Admin,

 

Any update on below email ?

 

 

 

Thanks and regards

 

Maslinda
Advanced Service Desk

Connectivity Assurance, TM ONE

Email Address : tmdsoc AT tm.com.my

Domestic : 1800 88 1060, Option 2(TM Direct) | International Call : +603 2106 2143

cid:image004.png@01D7E13A.995A8C80

 

 

From: Muhammad Syahir Bin Sahul Hamid <muhadsyahir.sahulhamid AT tm.com.my>
Sent: Thursday, 16 February, 2023 7:02 AM
To: cat-users AT lists.geant.org
Cc: TM Direct SOC <tmdsoc AT tm.com.my>
Subject: Website access issue | INC0003537280

 

 

Dear Web Admin,

 

Good day. We are from Telekom Malaysia (AS4788) would like to report that our customer having issue to access https://cat.eduroam.org,

please assist to check if there is any blocking for IP 103.53.33.1/24 from your end. Thanks.

 

 

Traceroute from customer

 

cid:image007.png@01D93D41.EEA6AED0

 

Screenshot

 

cid:image008.png@01D93D41.EEA6AED0

 

 

 

Regards,

 

 

Muhammad Syahir

Global & TMD | Integrated Service Desk ISD

Service Experience Management SEM, TM ONE

Email address: csocglobal AT tm.com.my & tmdsoc AT tm.com.my

Domestic Malaysia: 1800-88-1060 | International Call: +603.21062043

 

 


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