The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Tomasz Wolniewicz <address@concealed>]

The credentials instillation problem could be a result of "unusual" password, but even if this happened you should still have all components in place. On the next connection to eduroam you should be prompted for the username and password. Is this not happening, or is it that you type these in and cannot connect?

Yours

Tomasz Wolniewicz

W dniu 10.07.2019 o 11:56, Tjardo Symens pisze:

Dear support team, 
The eduroam standard of our university eduroam has been updated recently (University of Heidelberg, Germany). Since then I try to install the new configuration profile on my computer (it does already work on my mobile devices...) I uninstalled the old eduroam configuration via the windows console with netsh wlan delete profile name="eduroam", downloaded the new profile with the CAT assistant and tried to install it. I can carry out he downladed .exe file but it quickly says "an additional piece of software has to be installed GEANTlink." I click okay and agree with administrator permission. Then I get an error message saying "Credentials installation problem". I still cannot connect to eduroam then. 

I appreciate your help 

Kind regards

Tjardo Symens 

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-- 
Tomasz Wolniewicz    
          address@concealed        http://www.home.umk.pl/~twoln

Uczelniane Centrum Informatyczne   Information&Communication Technology Centre
Uniwersytet Mikolaja Kopernika     Nicolaus Copernicus University,
pl. Rapackiego 1, Torun               pl. Rapackiego 1, Torun, Poland
tel: +48-56-611-2750                            tel kom.: +48-693-032-576

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