The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Martin Bickel <Martin.Bickel AT URZ.Uni-Heidelberg.DE>]

Hello Tjardo Symens,

please contact me off list, when there are still problems. I will then 
take a look in our log which data your system is sending to us.

You can also come to our IT-Service to get help during the installation.

Kind regards
Martin

Am 10.07.19 um 12:35 schrieb Tomasz Wolniewicz:
> The credentials instillation problem could be a result of "unusual" 
> password, but even if this happened you should still have all components 
> in place. On the next connection to eduroam you should be prompted for 
> the username and password. Is this not happening, or is it that you type 
> these in and cannot connect?
>
> Yours
>
> Tomasz Wolniewicz
>
>
> W dniu 10.07.2019 o 11:56, Tjardo Symens pisze:
> > Dear support team,
> > The eduroam standard of our university eduroam has been updated 
> > recently (University of Heidelberg, Germany). Since then I try to 
> > install the new configuration profile on my computer (it does already 
> > work on my mobile devices...) I uninstalled the old eduroam 
> > configuration via the windows console with netsh wlan delete profile 
> > name="eduroam", downloaded the new profile with the CAT assistant and 
> > tried to install it. I can carry out he downladed .exe file but it 
> > quickly says "an additional piece of software has to be installed 
> > GEANTlink." I click okay and agree with administrator permission. Then 
> > I get an error message saying "Credentials installation problem". I 
> > still cannot connect to eduroam then.
> > I appreciate your help
> > Kind regards
> > Tjardo Symens
> > To unsubscribe, send this message: 
> > mailto:sympa AT lists.geant.org?subject=unsubscribe%20cat-users
> > Or use the following link: 
> > https://lists.geant.org/sympa/sigrequest/cat-users
>
> --
> Tomasz Wolniewicz
>            twoln AT umk.pl         http://www.home.umk.pl/~twoln
>
> Uczelniane Centrum Informatyczne   Information&Communication Technology Centre
> Uniwersytet Mikolaja Kopernika     Nicolaus Copernicus University,
> pl. Rapackiego 1, Torun               pl. Rapackiego 1, Torun, Poland
> tel: +48-56-611-2750                            tel kom.: +48-693-032-576

--
Mit freundlichen Grüßen

Martin Bickel
Servicebereich Cloud Solutions & Data Analytics

Martin.Bickel AT URZ.Uni-Heidelberg.DE
Tel. (06221) 54-20027

Universität Heidelberg
Universitätsrechenzentrum (URZ)
Im Neuenheimer Feld 293, 69120 Heidelberg
http://www.urz.uni-heidelberg.de

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