The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Winter <stefan.winter AT restena.lu>]

Hello,

> We are having issues connecting to our CAT to at UCL.
>
> Would you be able to assist

That depends on the issue you are having :-)

If there's a technical problem with signup or authorisation, sure.

If you don't remember your IdP and need a new invitation, then that's
something only the NRO can do.

From the thread below, I understand that you did request a new invite.

Did you actually log in via this new invitation link? Do you now see
your institution again?

If you do not, what is the error you are getting / evidence you are seeing?

Greetings,

Stefan Winter


> -----Original Message-----
> 
> From: Cardinal-Richards, Emma
> 
> Sent: 30 June 2017 14:32
> 
> To: Nik Mitev; Byelong, Colin; Ansong, Daniel
> 
> Cc: 
> tickets.service AT jisc.ac.uk;
>  
> jrs-support AT jisc.ac.uk
> 
> Subject: RE: Eduroam CAT tool for UCL (Ref:IN:00189393)
> 
> 
> 
> Thanks Nik, we'll send on the request for assistance to them.
> 
> 
> 
> Regards,
> 
> Emma
> 
> 
> 
>> -----Original Message-----
> 
>> From: Nik Mitev 
>> [mailto:nik.mitev AT jisc.ac.uk]
> 
>> Sent: 30 June 2017 14:32
> 
>> To: Cardinal-Richards, Emma 
>> <e.cardinal-richards AT ucl.ac.uk>;
>>  Byelong, 
> 
>> Colin 
>> <c.byelong AT ucl.ac.uk>;
>>  Ansong, Daniel 
>> <d.ansong AT ucl.ac.uk>
> 
>> Cc: 
>> tickets.service AT jisc.ac.uk;
>>  
>> jrs-support AT jisc.ac.uk
> 
>> Subject: Re: Eduroam CAT tool for UCL (Ref:IN:00189393)
> 
>>
> 
>> Hi Emma,
> 
>>
> 
>> I have sent a new invite to Colin (as he requested one), he can send 
> 
>> further invites as needed.
> 
>> Our team does not support CAT, if you need assistance you should email
> 
>> cat- 
>> users AT lists.geant.org
> 
>>
> 
>> Regards,
> 
>> Nik
> 
>>
> 
>> On 30/06/17 14:28, Cardinal-Richards, Emma wrote:
> 
>>> Hi Nik,
> 
>>>
> 
>>> I thought it now uses our local institutional credentials i.e. 
> 
>>> through
> 
>> shibboleth.   It appears to redirect us to login via our local shib 
>> service but
> 
>> hangs at this url:
> 
>>> https://monitor.eduroam.org/sp/module.php/saml/sp/saml2-
> 
>> acs.php/defaul
> 
>>> t-sp
> 
>>>
> 
>>> Regards,
> 
>>> Emma
> 
>>>
> 
>>>> -----Original Message-----
> 
>>>> From: Byelong, Colin
> 
>>>> Sent: 30 June 2017 14:22
> 
>>>> To: Nik Mitev 
>>>> <nik.mitev AT jisc.ac.uk>;
>>>>  Ansong, Daniel 
> 
>>>> <d.ansong AT ucl.ac.uk>
> 
>>>> Cc: 
>>>> tickets.service AT jisc.ac.uk;
>>>>  
>>>> jrs-support AT jisc.ac.uk;
>>>>  
> 
>>>> Cardinal-Richards, Emma 
>>>> <e.cardinal-richards AT ucl.ac.uk>
> 
>>>> Subject: RE: Eduroam CAT tool for UCL (Ref:IN:00189393)
> 
>>>>
> 
>>>> Hi Nik,
> 
>>>>
> 
>>>> Yes please, Im cant remember receiving the original invite and a 
> 
>>>> new one will probably be quicker than me searching mailboxes.
> 
>>>>
> 
>>>> Thanks
> 
>>>>
> 
>>>> Colin
> 
>>>>
> 
>>>> -------------------------------------------------------------------
> 
>>>> --
> 
>>>> ---
> 
>>>>
> 
>>>> Colin Byelong                              
>>>> Email:C.byelong AT ucl.ac.uk
> 
>>>> Senior Network Engineer
> 
>>>> Core Services Team
> 
>>>> Network Services Group
> 
>>>> Information Services Division
> 
>>>> University College London
> 
>>>> The Podium Building
> 
>>>> Eversholt Street                   Phone:020 3108-9923
> 
>>>> Nw1 2DN
> 
>>>> -------------------------------------------------------------------
> 
>>>> --
> 
>>>> ---
> 
>>>>
> 
>>>>
> 
>>>> -----Original Message-----
> 
>>>> From: Nik Mitev 
>>>> [mailto:nik.mitev AT jisc.ac.uk]
> 
>>>> Sent: 30 June 2017 14:15
> 
>>>> To: Ansong, Daniel
> 
>>>> Cc: 
>>>> tickets.service AT jisc.ac.uk;
>>>>  
>>>> jrs-support AT jisc.ac.uk;
>>>>  Byelong, 
> 
>>>> Colin; Cardinal-Richards, Emma
> 
>>>> Subject: Re: Eduroam CAT tool for UCL (Ref:IN:00189393)
> 
>>>>
> 
>>>> Hi Daniel,
> 
>>>> Cc: Colin, Emma
> 
>>>>
> 
>>>> If the credentials or login method for CAT have been forgotten, I 
> 
>>>> can send a new invite to the registered eduroam contacts. Please confirm.
> 
>>>>
> 
>>>> Regards,
> 
>>>> Nik
> 
>>>>
> 
>>>> On 30/06/17 14:03, Ansong, Daniel wrote:
> 
>>>>> Hi Nik,
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> Emma and Colin are unable to authenticate to the site,
> 
>>>>>
> 
>>>>> Is there anything you can test at your end to see if everything is 
> 
>>>>> intact for UCL
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> [cid:image001.png AT 01D2F1A9.A9CB5D90]
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> Regards
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> Daniel
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> -----Original Message-----
> 
>>>>> From: Nik Mitev 
>>>>> [mailto:nik.mitev AT jisc.ac.uk]
> 
>>>>> Sent: 20 June 2017 11:50
> 
>>>>> To: 
>>>>> tickets.service AT jisc.ac.uk;
>>>>>  
>>>>> jrs-support AT jisc.ac.uk;
>>>>>  Ansong, 
> 
>>>>> Daniel
> 
>>>>> Subject: Re: Eduroam CAT tool for UCL (Ref:IN:00189393)
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> Hi,
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> UCL is already a member in CAT - you should contact Colin Byelong 
> 
>>>>> or Emma
> 
>>>> Cardinal-Richards for access to it, they are registered as the 
> 
>>>> eduroam technical contacts at UCL.
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> Regards,
> 
>>>>>
> 
>>>>> Nik
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> On 20/06/17 11:41, Jisc Remedyforce wrote:
> 
>>>>>
> 
>>>>>> Enquiry # (Ref:IN:00189393) with the following details has been
> 
>> created:
> 
>>>>>
> 
>>>>>>
> 
>>>>>
> 
>>>>>> Subject: Eduroam CAT tool for UCL
> 
>>>>>
> 
>>>>>> Open Date: 20/06/2017 11:34
> 
>>>>>
> 
>>>>>> Caller Email: 
>>>>>> d.ansong AT ucl.ac.uk<mailto:d.ansong AT ucl.ac.uk>
> 
>>>>>
> 
>>>>>> Caller Name: Ansong, Daniel
> 
>>>>>
> 
>>>>>> Enquiry: Hi Janet,
> 
>>>>>
> 
>>>>>>
> 
>>>>>
> 
>>>>>> I would like to try out your Eduroam Configuration Assistant Tool.
> 
>>>>>
> 
>>>>>>
> 
>>>>>
> 
>>>>>> Can you please let me know how I can go about it
> 
>>>>>
> 
>>>>>>
> 
>>>>>
> 
>>>>>> Many Thanks
> 
>>>>>
> 
>>>>>>
> 
>>>>>
> 
>>>>>> Daniel Ansong
> 
>>>>>
> 
>>>>>> Network Engineer
> 
>>>>>
> 
>>>>>> Network Services
> 
>>>>>
> 
>>>>>> Information Services Division
> 
>>>>>
> 
>>>>>> University College London
> 
>>>>>
> 
>>>>>> The Podium Building
> 
>>>>>
> 
>>>>>> 1 Eversholt Street
> 
>>>>>
> 
>>>>>> London
> 
>>>>>
> 
>>>>>> NW1 2DN
> 
>>>>>
> 
>>>>>>
> 
>>>>>
> 
>>>>>> Tel: 0203 549 5219
> 
>>>>>
> 
>>>>>>
> 
>>>>>
> 
>>>>>> Link to details (Remedyforce login required):
> 
>>>>>
> 
>>>>>>
> 
>>>>
> 
>> https://bmcservicedesk.eu3.visual.force.com/apex/BMCServiceDesk__Rem
> 
>>>> e
> 
>>>>>> d
> 
>>>>>
> 
>>>>>> yforceConsole?record_id=a2jw0000007xEB7&objectName=Incident__c
> 
>>>>>
> 
>>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>>
> 
>>>>> --
> 
>>>>>
> 
>>>>> Nik Mitev
> 
>>>>>
> 
>>>>> eduroam UK Technical Support, Jisc
> 
>>>>>
> 
>>>>> www.eduroam.uk<http://www.eduroam.uk>
> 
>>>>>
> 
>>>>>
> 
>>>>
> 
>>>> --
> 
>>>> Nik Mitev
> 
>>>> eduroam UK Technical Support, Jisc
> 
>>>> www.eduroam.uk
> 
>>>
> 
>>
> 
>> --
> 
>> Nik Mitev
> 
>> eduroam UK Technical Support, Jisc
> 
>> www.eduroam.uk
> 
> 
> 
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> 
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> 


-- 
Stefan WINTER
Ingenieur de Recherche
Fondation RESTENA - Réseau Téléinformatique de l'Education Nationale et
de la Recherche
2, avenue de l'Université
L-4365 Esch-sur-Alzette

Tel: +352 424409 1
Fax: +352 422473

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