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[Matteo Zani <address@concealed>]

Good afternoon,

I am a PhD researcher in Università degli Studi di Milano Bicocca, but since two weeks I have been visiting the Universitat de Barcelona and I will stay here until the end of July.

Since two days  I have not able to connect to Eduroam anymore.

I have already tried all the suggestions such as restart the device, reset the credentials, change the password of my account. I contacted the IT department at the university here in Barcelona who could not provide any solution. 

I already downloaded the application to connect which seems to work but then it doesn't allow me to connect to WiFi anyway.

I need to fix this issue as soon as possible due to the fact that I need to work and right now I am obliged to use my phone data. 

Thanks 

Matteo Zani, PhD researcher
Department of Sociology and Social Research
Università degli Studi di Milano Bicocca

address@concealedt