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Re: [[cat-users]] Android 13 Support on Google Pixel devices.


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  • From: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
  • To: Bryanna BULL <b.bull AT ecu.edu.au>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
  • Subject: Re: [[cat-users]] Android 13 Support on Google Pixel devices.
  • Date: Tue, 13 Dec 2022 12:20:11 +0000
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Hi Bryanna,

 

The old ‘Eduroam CAT’ app is deprecated and should not be used on Android versions newer than 9. So, on Android 10 and beyond, use the ‘geteduroam’ app, which is more up to date and is designed to use the newer Android APIs. geteduroam works on Android 13.

 

With kind regards

 

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

 

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

 

On Mondays and Wednesdays, I am not available between 12:00 and 15:00. For eduroam support, please contact us via help AT jisc.ac.uk and mark it for the eduroam team’s attention.

 

jisc.ac.uk

 

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

 

From: <cat-users-request AT lists.geant.org> on behalf of Bryanna BULL <cat-users AT lists.geant.org>
Reply to: Bryanna BULL <b.bull AT ecu.edu.au>
Date: Friday, 2 December 2022 at 07:19
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: [[cat-users]] Android 13 Support on Google Pixel devices.

 

Good afternoon,

 

I am reaching out on behalf of a number of staff here at Edith Cowan University that have installed Android 13 onto their personal Google Pixel phones and can no longer access the EDUROAM WiFi using the EDUROAM CAT application.

 

I just wanted to confirm if there are additional steps required and that Android 13 is supported. We do use MFA (Multi Factor Authentication) here as an additional note in case this may have any affect.

 

Please note, the staff have forgotten all previous EDUROAM connections, removed the application and profile, and restarted their phones. They have then attempted to re-download the latest version available and install the EDUROAM CAT application together with the Edith Cowan University EDUROAM profile.

 

Any information would be greatly appreciated and if I have sent this email to you in error, please redirect as you see fit to the appropriate support personnel.

 

If you require further clarification, please let me know.

 

Thanks for your time and best regards,

Bryanna

 

Bryanna Bull BASc(IS) | Senior Digital Support Officer

Digital and Campus Services | Edith Cowan University

Ph: (08) 6304 6317 | Mob: 0409 103 504 | Email: b.bull AT ecu.edu.au

Joondalup Campus: Monday – Friday 8:00am - 4:00pm

 

 


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