The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Daniel Muscat <daniel.muscat AT um.edu.mt>]

Tomasz 

Something worth stating is when I tested for the other problems we had before, everything was working fine. It seems though that there was a further update afterwards (possibly after telling you that the issue can be regarded as closed) which seems to have created these problems.

Regarding-  

"I am not sure why the users are getting a prompt for credentials. This never happens in my tests after the CAT installation. This actually is something worth remembering - if the users's pasword is changed on the server side, Windows will not just prompt for a new password, the user needs to reinstall the eduroam profile." 

I will check next Monday on this.

I can confirm that the SSID is eduroam. Also I clarify that once the user inputs the username and password the second time it will connect

For other devices, I need to check on Monday, but I am not aware of our support receiving complaints on other devices

Regards

Daniel

On Fri, 21 Oct 2022 at 09:18, Tomasz Wolniewicz <twoln AT umk.pl> wrote:

Hi,

 I have looked at your configuration and it appears to be broken, at least it will not be possible to use eduroam outside of your institution. You have defined your realm to be "s2.um.edu.mt". There is no DNS entry for this realm, therefore the eduroam roaming infrastructure will not be able to route the authentication packets.

Your outer identity is therefore set to "anonymous AT s2.um.edu.mt". It may be that internally you recognise this domain name and that your server accepts this username, but it is also quite likely that authentications just fail. The screendumps that you have sent come directly from Windows. Most likely Windows is trying to connect (this is why it says "connecting") but fails.

I am not sure why the users are getting a prompt for credentials. This never happens in my tests after the CAT installation. This actually is something worth remembering - if the users's pasword is changed on the server side, Windows will not just prompt for a new password, the user needs to reinstall the eduroam profile.

This is a really far-fetched question, but are you sure that the SSID of your network is "eduroam" and not "eduroam®". The second would explain it all.

How about other devices - Apple, Linux - do they have a problem connecting?

Tomasz

W dniu 20.10.2022 o 20:30, Daniel Muscat (via cat-users Mailing List) pisze:

Dear CAT support,

I have to report three issues with the latest version of Windows 10 CAT for the University of Malta.

• Whilst installing, the below appears. Its a nuisance

• After installation, the eduroam network is presented as "Connecting"

This is confusing our students/staff as it is not true that the device is trying to connect.

• On trying to connect, we are being requested to enter a username and password though they were entered correctly during installation.

 

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Regards

Daniel

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-- 
Tomasz Wolniewicz    
          twoln AT umk.pl        http://www.home.umk.pl/~twoln

Uniwersyteckie Centrum Informatyczne   Information&Communication Technology Centre
Uniwersytet Mikolaja Kopernika         Nicolaus Copernicus University,
pl. Rapackiego 1, Torun                pl. Rapackiego 1, Torun, Poland
            tel: +48-56-611-2750; tel kom.: +48-693-032-576

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Regards

Daniel