The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Hunter Fuller <hf0002 AT uah.edu>]

Max,

In the meantime, we just direct people to eduroam.uah.edu which we've
redirected directly to the CAT page for our IdP. And if we ever switch
onboarding tools (which I guess might happen if we switch to TTLS), we
don't have to send users to a different place.

--
Hunter Fuller (they)
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Tue, Sep 8, 2020 at 9:37 AM Caines, Max <Max.Caines AT wlv.ac.uk> wrote:
>
> Hi
>
>
>
> I have just been discussing with our Help Desk the use of the CAT tool for 
> setting up iPhones, which are used by an awful lot of our students (and 
> staff, come to that). It’s been pointed out that when you click the button 
> to select your institution, the search box is below the list of likely 
> institutions. On an iPhone, it is therefore covered up by the keyboard that 
> pops up for your input. If you’re at home when you try doing the setup (and 
> most people will be in these times), then your home institution probably 
> won’t be near the top of the list, so not visible. I know the answer is 
> easy – either just type (because what you type will go in the invisible 
> box), or tap “Done”, find the search box and then type into it. But a lot 
> of new users won’t realise that, and calls to Help Desks will result. What 
> would anyone think of moving the search box to the top of the pop-up, below 
> “Select your organisation” and above the first institution name? That way 
> it would be visible on any device, and it sort of matches what you do for 
> searches in a browser too
>
>
>
> Regards
>
>
>
> Max
>
>
>
> Max Caines | Network Design Consultant | Digital Services | University of 
> Wolverhampton | 01902 322245 | 07976 841874
>
>
>
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