The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

["Caines, Max" <Max.Caines AT wlv.ac.uk>]

Hi

 

I have just been discussing with our Help Desk the use of the CAT tool for setting up iPhones, which are used by an awful lot of our students (and staff, come to that). It’s been pointed out that when you click the button to select your institution, the search box is below the list of likely institutions. On an iPhone, it is therefore covered up by the keyboard that pops up for your input. If you’re at home when you try doing the setup (and most people will be in these times), then your home institution probably won’t be near the top of the list, so not visible. I know the answer is easy – either just type (because what you type will go in the invisible box), or tap “Done”, find the search box and then type into it. But a lot of new users won’t realise that, and calls to Help Desks will result. What would anyone think of moving the search box to the top of the pop-up, below “Select your organisation” and above the first institution name? That way it would be visible on any device, and it sort of matches what you do for searches in a browser too

 

Regards

 

Max

 

Max Caines | Network Design Consultant | Digital Services | University of Wolverhampton | 01902 322245 | 07976 841874

 

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