OK so it must be it.
Can you tell me which special characters have been used in the
password?
Tomasz
W dniu 11.10.2017 o 16:24, Aleksander
Vines pisze:
Thanks
for the fast response.
I do not believe I have set any option regarding a wired
installation in the CAT profile, so it should not be the case,
which you indicated as a message bug.
However, I tested with an account without special characters
in the password, and then the installer succeeded with the
latest installer. Is there supposed to be some restrictions on
characters in the password?
Aleksander
From:
Tomasz Wolniewicz <twoln AT umk.pl>
To:
Aleksander Vines <aleksander.vines AT nersc.no>,
<stefan.winter AT restena.lu>
Cc:
"cat-users AT lists.geant.org"
<cat-users AT lists.geant.org>
Sent:
2017-10-11 16:13
Subject:
Re: [[cat-users]] Credentials Installation Problem
Hi,
i have just run your installer without a problem but
realised that it displays a message about the wired but
does not install anything. Looks like a bug in the
message, so what I wrote about the wired does not apply.
Tomasz
W dniu 11.10.2017
o 15:58, Aleksander Vines pisze:
Hi,
I'm experiencing the exact same issue now, on two
different machines. I did a fresh install of Windows
on a machine today, and then setting up Eduroam
failed. Also tested on an old machine that actually
had Eduroam configured, but it still failed at the
same point.
Now, the catch here is that on "the old computer",
I had an old CAT installer, dated from February, still
in the Downloads folder. Running this successfully
installed Eduroam on both machines. Hence I do believe
it is a problem with the installer?
Could this be related to special characters in the
password?
Info in my failure:
Institution: Stiftelsen Nansen Senter for
Fjernmåling
OS: Windows 10
AntiVirus machine #1: BitDefender
AntiVirus machine #2: Windows Defender
Also, you mentioned some workaround instructions, where can
I find those? In case I have to remote-assist some
user with this to get on Eduroam if the installer
fails.
Thanks,
Aleksander Vines
Aleksander
Vines
Programmer | IT,
Scientific Data Management Nansen
Environmental and Remote Sensing Center
From: Stefan Winter <stefan.winter AT restena.lu>
To: "Dance, Christopher P.I." <cdance AT ceh.ac.uk>,
"cat-users AT lists.geant.org"
<cat-users AT lists.geant.org>
Sent: 2017-09-28 11:05
Subject: Re: [[cat-users]]
Credentials Installation Problem
Hello,
if the exact same binary works on other instances
of Windows 7, then
this strongly suggests that this particular
machine has something "odd"
to it.
We do know of problems regarding Symantec Endpoint
Protection (SEP) on
that platform. Is SEP installed there, and did the
credentials error
message say something about that?
Did you/the user follow the corresponding
workaround instructions?
Greetings,
Stefan Winter
Am 28.09.2017 um 09:39 schrieb Dance, Christopher
P.I.:
> Good morning,
>
> I have a user that is trying to connect to
Eduroam using the latest
> version of the Windows 7 Eduroam CAT tool.
When he puts in his username
> and current credentials he gets “Credentials
Installation Problem” and
> the computer does not connect to the Eduroam
wireless network.
>
> I have installed the same installer on other
users’ Windows 7 machines
> today without issue and have tried to remove
the wireless network (from
> the Network and Sharing Centre) and have also
deleted all traces of the
> Eduroam network from the registry before
trying again (but to no avail).
>
> We are members of the Natural Environment
Research Council and are using
> the relevant installer for this organisation
that was downloaded from
> the Eduroam CAT website today.
>
> Any ideas what may be causing this to happen?
>
> Thanks,
>
> *Chris Dance - CCS Bangor*
> Centre for Ecology and Hydrology
> Environment Centre Wales
> Deiniol Road
> Bangor
> Gwynedd
> LL57 2UW
> E mail: _mailto:cdance AT ceh.ac.uk_
> URL: _http://www.ceh.ac.uk_
>
> _ ________________________________ _
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--
Stefan WINTER
Ingenieur de Recherche
Fondation RESTENA - Réseau Téléinformatique de
l'Education Nationale et
de la Recherche
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Tomasz Wolniewicz
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Uczelniane Centrum Informatyczne Information&Communication Technology Centre
Uniwersytet Mikolaja Kopernika Nicolaus Copernicus University,
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--
Tomasz Wolniewicz
twoln AT umk.pl http://www.home.umk.pl/~twoln
Uczelniane Centrum Informatyczne Information&Communication Technology Centre
Uniwersytet Mikolaja Kopernika Nicolaus Copernicus University,
pl. Rapackiego 1, Torun pl. Rapackiego 1, Torun, Poland
tel: +48-56-611-2750 fax: +48-56-622-1850 tel kom.: +48-693-032-576
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