The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Aleksander Vines <aleksander.vines AT nersc.no>]

Hi,

I'm experiencing the exact same issue now, on two different machines. I did a fresh install of Windows on a machine today, and then setting up Eduroam failed. Also tested on an old machine that actually had Eduroam configured, but it still failed at the same point.

Now, the catch here is that on "the old computer", I had an old CAT installer, dated from February, still in the Downloads folder. Running this successfully installed Eduroam on both machines. Hence I do believe it is a problem with the installer?

Could this be related to special characters in the password?

Info in my failure:

Institution: Stiftelsen Nansen Senter for Fjernmåling

OS: Windows 10

AntiVirus machine #1: BitDefender

AntiVirus machine #2: Windows Defender  

Also, you mentioned some workaround instructions, where can I find those? In case I have to remote-assist some user with this to get on Eduroam if the installer fails.

Thanks,

Aleksander Vines

---

Aleksander Vines

Programmer | IT, Scientific Data Management

+47 465 05 891 | aleksander.vines AT nersc.no

Nansen Environmental and Remote Sensing Center

From: Stefan Winter <stefan.winter AT restena.lu>
To: "Dance, Christopher P.I." <cdance AT ceh.ac.uk>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Sent: 2017-09-28 11:05
Subject: Re: [[cat-users]] Credentials Installation Problem

Hello,

if the exact same binary works on other instances of Windows 7, then
this strongly suggests that this particular machine has something "odd"
to it.

We do know of problems regarding Symantec Endpoint Protection (SEP) on
that platform. Is SEP installed there, and did the credentials error
message say something about that?

Did you/the user follow the corresponding workaround instructions?

Greetings,

Stefan Winter

Am 28.09.2017 um 09:39 schrieb Dance, Christopher P.I.:
> Good morning,
>  
> I have a user that is trying to connect to Eduroam using the latest
> version of the Windows 7 Eduroam CAT tool. When he puts in his username
> and current credentials he gets “Credentials Installation Problem” and
> the computer does not connect to the Eduroam wireless network.
>  
> I have installed the same installer on other users’ Windows 7 machines
> today without issue and have tried to remove the wireless network (from
> the Network and Sharing Centre) and have also deleted all traces of the
> Eduroam network from the registry before trying again (but to no avail).
>  
> We are members of the Natural Environment Research Council and are using
> the relevant installer for this organisation that was downloaded from
> the Eduroam CAT website today.
>  
> Any ideas what may be causing this to happen?
>  
> Thanks,
>  
> *Chris Dance - CCS Bangor*
> Centre for Ecology and Hydrology
> Environment Centre Wales
> Deiniol Road
> Bangor
> Gwynedd
> LL57 2UW
> E mail: _mailto:cdance AT ceh.ac.uk_
> URL: _http://www.ceh.ac.uk_
>  
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