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[cat-users] CAT Tool Windows 7 Installation Issue


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  • From: Shane Schlosser <Shane.Schlosser AT ufv.ca>
  • To: "'cat-users AT geant.net'" <cat-users AT geant.net>
  • Subject: [cat-users] CAT Tool Windows 7 Installation Issue
  • Date: Thu, 3 Jul 2014 17:05:43 +0000
  • Accept-language: en-CA, en-GB, en-US
  • List-archive: <http://mail.geant.net/pipermail/cat-users/>
  • List-id: "The mailing list for users of the eduroam Configuration Assistant Tool \(CAT\)" <cat-users.geant.net>

Hi,

 

I work for the University of the Fraser Valley and am the administrator responsible for our eduroam deployment using the CAT tool.  We are in the process of going live and have been testing the CAT tool and have mostly had success with it. 

 

We have had one instance so far in our testing of a Windows 7 laptop user where the CAT installation appears to hang.  On this laptop when we download the CAT tool and launch the .EXE we do not get the ‘Welcome to the eduroam installer’ window, nothing appears to happen.  If we look in the task list we can see the process in the task list and it will stay there until we restart or kill the process.

 

Do you have any troubleshooting information or list of any potential causes for this behavior on a Windows 7 system?

 

Thanks

 

___

Shane Schlosser

Information Technology Services

University of the Fraser Valley

shane.schlosser AT ufv.ca

(604) 557-4007

 


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