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geteduroam - geteduroam no longer finds our profiles

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  • From: "Phil Turner" <p.turner AT newman.ac.uk>
  • To: geteduroam AT lists.geant.org
  • Subject: geteduroam no longer finds our profiles
  • Date: Thu, 05 Dec 2024 08:56:20 +0000

geteduroam has recently stopped finding our ('Birmingham Newman
University') institution profiles. Our profiles are still on
cat.eduroam.org and I haven't made any changes to them for at
least a year, might something have been tightened up recently
that makes the existing ones no longer valid?

A colleague tested with the following devices:

Samsung S24 Ultra running Android 14 (One UI 6.1) with eduroam
App Version 2.0.1(1926) using full 5G Data
Google Pixel 7a running Android 15 with eduroam App Version
2.0.1(1926) using Wi-Fi

Details of what occurs:

After downloading the geteduroam app from the Google Play Store,

they searched for 'Birmingham Newman University' and clicked on
the relevant option. From there, it displays an error with a
header "Cannot complete request" with a message saying "Unable
to resolve profile configuration. Please check your connection
and try again".

If you press OK on the pop-up that comes up, it takes you into
the Profiles section, but does not display the two options that
are normally there. If you press the connect button, it does not
do anything.

The Google Pixel was already set up on eduroam using their staff
email, and has not affected the profile that is already
installed. However, the S24 has never been put on eduroam before
and does not have the profile.


--
Phil Turner

Computers have no common sense - _we_users_ need to supply that.





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