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[[cat-users]] Need help to Replace Radius Server Expired Certificate into Eduroam CAT App

From: "Alam, Nahid /DZNE" <Nahid.Alam AT DZNE.DE>
To: cat-users <cat-users AT lists.geant.org>
Cc: "Rocha Almeida, Jose /DZNE" <Jose.Almeida AT dzne.de>, "Network Operation Center" <noc AT dzne.de>, "Baracchi, Laura /DZNE" <Laura.Baracchi AT dzne.de>
Subject: [[cat-users]] Need help to Replace Radius Server Expired Certificate into Eduroam CAT App
Date: Thu, 21 Mar 2024 14:35:37 +0000
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Dear Support Team,

I hope this message finds you well.

We recently underwent a renewal process for our radius server certificate. Unfortunately, following this update, our Eduroam services are currently experiencing downtime due to an issue with the Eduroam CAT Application. Users are unable to connect to our Eduroam services as the CAT Application is still referencing the old certificate.

To resolve this matter promptly, we require assistance in replacing the outdated certificate within the Eduroam CAT Application with the new one. Despite our efforts, we have encountered difficulties in making this change due to our limited knowledge in this area.

Your prompt assistance in resolving this issue would be greatly appreciated, as the disruption to our Eduroam services is impacting our users' ability to connect effectively.

Thank you for your attention to this matter.

Thanking you,

Khandakar Nahid Alam

Network & Cyber Security Engineer

Deutsches Zentrum für Neurodegenerative Erkrankungen e. V. (DZNE)

Venusberg-Campus 1/99
53127 Bonn

Mail: nahid.alam AT dzne.de

Web: www.dzne.de

signature_122933437

*********************************

Vorstand: Prof. Pierluigi Nicotera, MD PhD (Vorstandsvorsitzender und Wissenschaftlicher Vorstand)

und Dr. Sabine Helling-Moegen, LL.M. (Administrativer Vorstand).

Das DZNE ist im Vereinsregister des Amtsgerichts Bonn eingetragen (VR 9021).

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[[cat-users]] Need help to Replace Radius Server Expired Certificate into Eduroam CAT App, Alam, Nahid /DZNE, 03/21/2024
- Re: [[cat-users]] Need help to Replace Radius Server Expired Certificate into Eduroam CAT App, ALBRIZIO DANIELE, 03/22/2024