Thanks Martin this is really helpful
Kind Regards
Rachel C Francis
(pronouns she / her )
IT Service Manager – Service Management
From: Martin Stanislav <ms AT uakom.sk>
Sent: Wednesday, January 31, 2024 9:36 AM
To: Rachel C Francis (IT) <rachel.francis2 AT cambridge.org>
Cc: cat-users AT lists.geant.org
Subject: Re: [[cat-users]] Enquiry (Ref:IN:01386489) : Who is my local Eduroam admin at Cambridge Assessment?
Dear Rachel,
Your direct point of contact is the network support team at the University of Cambridge [1]. They are most likely to have access to Jisc eduroam support portal [2] [3] on behalf of the whole organization. Jisc eduroam support portal users (with authorised accounts)
can request an invitation token [4] to the eduroam CAT portal to gain admin access and be able to e.g. add or change the logo [5].
Kind regards,
Martin
[1]
https://help.uis.cam.ac.uk/service/wifi
[2]
https://eduroam.uk/
[3]
https://community.jisc.ac.uk/library/janet-services-documentation/implementing-eduroam-roadmap-part-1
[4]
https://community.jisc.ac.uk/library/janet-services-documentation/eduroam-cat-configuration-assistance-tool
[5]
https://wiki.geant.org/display/H2eduroam/A+guide+to+eduroam+CAT+for+IdP+administrators#AguidetoeduroamCATforIdPadministrators-Configuringmyinstitution'sproperties
On Tue, Jan 30, 2024 at 04:34:08PM +0000, "Rachel C Francis (IT)" wrote:
>
>
> Kind Regards
>
>
> Rachel C Francis (pronouns she / her )
> IT Service Manager - Service Management
> [cid:image001.gif AT 01DA539A.25189D10]
>
> From: Rachel C Francis (IT)
> Sent: Tuesday, January 30, 2024 4:33 PM
> To: cat-users AT lists.geant.org.
> Subject: FW: Enquiry (Ref:IN:01386489) : Who is my local Eduroam admin at Cambridge Assessment?
>
> Hi Eduroam
>
> I am from Cambridge University Press and Assessment and would like to speak to someone about the out of date logo's on your account in relation to our organisation.
>
> Can you put me in touch with someone that can help?
>
> Kind Regards
>
>
> Rachel C Francis (pronouns she / her )
> IT Service Manager - Service Management
> [cid:image001.gif AT 01DA539A.25189D10]
>
> From: Stewart Paske <stewart.paske AT cambridge.org<mailto:stewart.paske AT cambridge.org>>
> Sent: Tuesday, January 30, 2024 3:49 PM
> To: Rachel C Francis (IT) <rachel.francis2 AT cambridge.org<mailto:rachel.francis2 AT cambridge.org>>
> Subject: Fw: Enquiry (Ref:IN:01386489) : Who is my local Eduroam admin at Cambridge Assessment?
>
> Alvin Milroy was the relationship manager with JISC. This needs updating by CUPA to ensure we can remove the below from public website
cat.eduroam.org
>
> It displays Cambridge Assessment with very out of date pre-merger branding. If we're no longer supporting it someone needs to renew the relationship to either remove the CA logo or repair the sign-up for CUPA. This would need to be someone of 'management
level'.
>
> [cid:image002.png AT 01DA539A.25189D10]
>
>
> ________________________________
> From: eduroamUK <eduroamuk AT jisc.ac.uk<mailto:eduroamuk AT jisc.ac.uk>>
> Sent: 31 May 2023 9:58 AM
> To: Stewart Paske <stewart.paske AT cambridge.org<mailto:stewart.paske AT cambridge.org>>
> Cc: Tickets Service <Tickets.Service AT jisc.ac.uk<mailto:Tickets.Service AT jisc.ac.uk>>; eduroamUK <eduroamuk AT jisc.ac.uk<mailto:eduroamuk AT jisc.ac.uk>>
> Subject: [**External**] RE: Enquiry (Ref:IN:01386489) : Who is my local Eduroam admin at Cambridge Assessment?
>
> This message originated from outside of our organisation. Please consider not opening attachments or internet links unless they were expected and from a known trusted source.
>
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> ________________________________
>
> Hello Stewart,
>
>
>
> Thank you for contacting us. I can certainly change the trading name by which Cambridge Assessment is presented in CAT.
>
> The records for the CAT entity are:
>
> Admin:
milroy.a AT cambridgeassessment.org.uk<mailto:milroy.a AT cambridgeassessment.org.uk>
>
> Realm:
ucles.cam.ac.uk<http://ucles.cam.ac.uk>
>
> Realm registered to University of Cambridge - so authentication requests are forwarded to the Univ of Cambridge eduroam RADIUS servers for authentication or onwards forwarding
>
>
>
> Is 'milroy.a' no longer with Cambridge Assessment / Cambridge University Press & Assessment ?
>
> Who is now responsible for your eduroam service - there are issues to be resolved
>
>
>
> And could you provide me with details of a 'management level' contact for the organisation please - IT or network manager/director.
>
>
>
> Regards,
>
>
>
> Ed
>
> --
>
> Ed Wincott
>
> eduroam(UK) Service Manager, Jisc
>
> T: 01235 822378
>
>
www.eduroam.ac.uk<http://www.eduroam.ac.uk/>
>
> Twitter @eduroamuk - for news, information, pictures and fun
>
> Keep informed - follow @eduroamUK on Twitter; subscribe to
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>
> Have you heard about eduroam Visitor Access? - eduroam for non-eduroam guests
>
> eduroam Clinic -
https://jisc.ac.uk/training/eduroam-live-online-clinic<https://jisc.ac.uk/training/eduroam-live-online-clinic>
>
>
>
> When replying to this e-mail it is essential to 'copy all' and to ensure that the (Ref:IN:XXXXXXXX) reference is retained in the subject line
>
>
>
> Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under company number. 05747339, VAT number GB 197 0632 86. Jisc's registered office is: 4 Portwall Lane, Bristol, BS1 6NB. T 0203 697 5800.
>
> Jisc Services Limited is a wholly owned Jisc subsidiary and a company limited by guarantee which is registered in England under company number 02881024, VAT number GB 197 0632 86. The registered office is: 4 Portwall Lane, Bristol, BS1 6NB. T 0203 697 5800.
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>
>
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>
>
>
>
> From: Jisc Remedyforce <remedyforce.noreply AT jisc.ac.uk<mailto:remedyforce.noreply AT jisc.ac.uk>>
> Sent: Tuesday, May 30, 2023 6:32 PM
> To: Eduroam Support <jrs-support AT jisc.ac.uk<mailto:jrs-support AT jisc.ac.uk>>
> Subject: Eduroam New Enquiry 01386489 : Who is my local Eduroam admin at Cambridge Assessment? has been logged
>
>
>
> Enquiry # (Ref:IN:01386489) with the following details has been created:
>
> Subject: Who is my local Eduroam admin at Cambridge Assessment?
> Open Date: 30/05/2023 18:14
> Caller Email:
stewart.paske AT cambridge.org<mailto:stewart.paske AT cambridge.org>
> Caller Name: Stewart Paske
> Enquiry: Hello,
>
> I am trying to seek support on whomever may be listed by yourselves as the Eduroam admin for Cambridge Assessment?
>
> [cid:eaa6eb89-9668-4f2f-ba2a-e49d5f90329a]
>
> In 2021, Cambridge Assessment merged with Cambridge University Press, forming Cambridge University Press & Assessment and it seems whilst we continue broadcasting the Eduroam SSID on our internal Wireless Access Points, no longer have a means of administrating
our users' accounts, or creating new ones.
>
> With this in mind we also need to update our branding and org name on
cat.eduroam.org<http://cat.eduroam.org>. My main concern is whomever previously looked after this has left our organisation along with this knowledge of our relationship
with Eduroam.
>
> Can you assist?
>
> Many thanks,
>
>
> Stewart Paske
>
> End User Services
>
> +44 (0)1223 558963 (ext. 8963)
>
>
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