Thanks Martin this is really helpful
Kind Regards
Rachel C Francis
(pronouns she / her )
IT Service Manager – Service Management
From: Martin Stanislav <ms AT uakom.sk>
Sent: Wednesday, January 31, 2024 9:36 AM
To: Rachel C Francis (IT) <rachel.francis2 AT cambridge.org>
Cc: cat-users AT lists.geant.org
Subject: Re: [[cat-users]] Enquiry (Ref:IN:01386489) : Who is my local Eduroam admin at Cambridge Assessment?
Dear Rachel,
Your direct point of contact is the network support team at the University of Cambridge [1]. They are most likely to have access to Jisc eduroam support portal [2] [3] on behalf of the whole organization. Jisc eduroam support portal users (with authorised accounts)
can request an invitation token [4] to the eduroam CAT portal to gain admin access and be able to e.g. add or change the logo [5].
Kind regards,
Martin
[1]
https://help.uis.cam.ac.uk/service/wifi
[2]
https://eduroam.uk/
[3]
https://community.jisc.ac.uk/library/janet-services-documentation/implementing-eduroam-roadmap-part-1
[4]
https://community.jisc.ac.uk/library/janet-services-documentation/eduroam-cat-configuration-assistance-tool
[5]
https://wiki.geant.org/display/H2eduroam/A+guide+to+eduroam+CAT+for+IdP+administrators#AguidetoeduroamCATforIdPadministrators-Configuringmyinstitution'sproperties
On Tue, Jan 30, 2024 at 04:34:08PM +0000, "Rachel C Francis (IT)" wrote:
>
>
> Kind Regards
>
>
> Rachel C Francis (pronouns she / her )
> IT Service Manager - Service Management
> [cid:image001.gif AT 01DA539A.25189D10]
>
> From: Rachel C Francis (IT)
> Sent: Tuesday, January 30, 2024 4:33 PM
> To: cat-users AT lists.geant.org.
> Subject: FW: Enquiry (Ref:IN:01386489) : Who is my local Eduroam admin at Cambridge Assessment?
>
> Hi Eduroam
>
> I am from Cambridge University Press and Assessment and would like to speak to someone about the out of date logo's on your account in relation to our organisation.
>
> Can you put me in touch with someone that can help?
>
> Kind Regards
>
>
> Rachel C Francis (pronouns she / her )
> IT Service Manager - Service Management
> [cid:image001.gif AT 01DA539A.25189D10]
>
> From: Stewart Paske <stewart.paske AT cambridge.org<mailto:stewart.paske AT cambridge.org>>
> Sent: Tuesday, January 30, 2024 3:49 PM
> To: Rachel C Francis (IT) <rachel.francis2 AT cambridge.org<mailto:rachel.francis2 AT cambridge.org>>
> Subject: Fw: Enquiry (Ref:IN:01386489) : Who is my local Eduroam admin at Cambridge Assessment?
>
> Alvin Milroy was the relationship manager with JISC. This needs updating by CUPA to ensure we can remove the below from public website
cat.eduroam.org
>
> It displays Cambridge Assessment with very out of date pre-merger branding. If we're no longer supporting it someone needs to renew the relationship to either remove the CA logo or repair the sign-up for CUPA. This would need to be someone of 'management
level'.
>
> [cid:image002.png AT 01DA539A.25189D10]
>
>
> ________________________________
> From: eduroamUK <eduroamuk AT jisc.ac.uk<mailto:eduroamuk AT jisc.ac.uk>>
> Sent: 31 May 2023 9:58 AM
> To: Stewart Paske <stewart.paske AT cambridge.org<mailto:stewart.paske AT cambridge.org>>
> Cc: Tickets Service <Tickets.Service AT jisc.ac.uk<mailto:Tickets.Service AT jisc.ac.uk>>; eduroamUK <eduroamuk AT jisc.ac.uk<mailto:eduroamuk AT jisc.ac.uk>>
> Subject: [**External**] RE: Enquiry (Ref:IN:01386489) : Who is my local Eduroam admin at Cambridge Assessment?
>
> This message originated from outside of our organisation. Please consider not opening attachments or internet links unless they were expected and from a known trusted source.
>
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> ________________________________
>
> Hello Stewart,
>
>
>
> Thank you for contacting us. I can certainly change the trading name by which Cambridge Assessment is presented in CAT.
>
> The records for the CAT entity are:
>
> Admin:
milroy.a AT cambridgeassessment.org.uk<mailto:milroy.a AT cambridgeassessment.org.uk>
>
> Realm:
ucles.cam.ac.uk<http://ucles.cam.ac.uk>
>
> Realm registered to University of Cambridge - so authentication requests are forwarded to the Univ of Cambridge eduroam RADIUS servers for authentication or onwards forwarding
>
>
>
> Is 'milroy.a' no longer with Cambridge Assessment / Cambridge University Press & Assessment ?
>
> Who is now responsible for your eduroam service - there are issues to be resolved
>
>
>
> And could you provide me with details of a 'management level' contact for the organisation please - IT or network manager/director.
>
>
>
> Regards,
>
>
>
> Ed
>
> --
>
> Ed Wincott
>
> eduroam(UK) Service Manager, Jisc
>
> T: 01235 822378
>
>
www.eduroam.ac.uk<http://www.eduroam.ac.uk/>
>
> Twitter @eduroamuk - for news, information, pictures and fun
>
> Keep informed - follow @eduroamUK on Twitter; subscribe to
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>
> Have you heard about eduroam Visitor Access? - eduroam for non-eduroam guests
>
> eduroam Clinic -
https://jisc.ac.uk/training/eduroam-live-online-clinic<https://jisc.ac.uk/training/eduroam-live-online-clinic>
>
>
>
> When replying to this e-mail it is essential to 'copy all' and to ensure that the (Ref:IN:XXXXXXXX) reference is retained in the subject line
>
>
>
> Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under company number. 05747339, VAT number GB 197 0632 86. Jisc's registered office is: 4 Portwall Lane, Bristol, BS1 6NB. T 0203 697 5800.
>
> Jisc Services Limited is a wholly owned Jisc subsidiary and a company limited by guarantee which is registered in England under company number 02881024, VAT number GB 197 0632 86. The registered office is: 4 Portwall Lane, Bristol, BS1 6NB. T 0203 697 5800.
>
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>
>
>
>
>
>
>
> From: Jisc Remedyforce <remedyforce.noreply AT jisc.ac.uk<mailto:remedyforce.noreply AT jisc.ac.uk>>
> Sent: Tuesday, May 30, 2023 6:32 PM
> To: Eduroam Support <jrs-support AT jisc.ac.uk<mailto:jrs-support AT jisc.ac.uk>>
> Subject: Eduroam New Enquiry 01386489 : Who is my local Eduroam admin at Cambridge Assessment? has been logged
>
>
>
> Enquiry # (Ref:IN:01386489) with the following details has been created:
>
> Subject: Who is my local Eduroam admin at Cambridge Assessment?
> Open Date: 30/05/2023 18:14
> Caller Email:
stewart.paske AT cambridge.org<mailto:stewart.paske AT cambridge.org>
> Caller Name: Stewart Paske
> Enquiry: Hello,
>
> I am trying to seek support on whomever may be listed by yourselves as the Eduroam admin for Cambridge Assessment?
>
> [cid:eaa6eb89-9668-4f2f-ba2a-e49d5f90329a]
>
> In 2021, Cambridge Assessment merged with Cambridge University Press, forming Cambridge University Press & Assessment and it seems whilst we continue broadcasting the Eduroam SSID on our internal Wireless Access Points, no longer have a means of administrating
our users' accounts, or creating new ones.
>
> With this in mind we also need to update our branding and org name on
cat.eduroam.org<http://cat.eduroam.org>. My main concern is whomever previously looked after this has left our organisation along with this knowledge of our relationship
with Eduroam.
>
> Can you assist?
>
> Many thanks,
>
>
> Stewart Paske
>
> End User Services
>
> +44 (0)1223 558963 (ext. 8963)
>
>
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Cambridge University Press & Assessment is the publishing and assessment department of the University of Cambridge. The corporate title of the University is The Chancellor, Masters, and Scholars of the University of Cambridge. Our principal office is at Shaftesbury Road, Cambridge, CB2 8EA, United Kingdom, with registered VAT number GB 823 8476 09. We are a not-for-profit organisation and an exempt charity under the Charities Act 2011.
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