cat-users AT lists.geant.org

Subject: The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

List archive

RE: [[cat-users]] Geteduroam issues on Xiaomi and Poco devices

From: Carlos Maqueda Aroca <carlos.maqueda AT externo.uam.es>
To: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: RE: [[cat-users]] Geteduroam issues on Xiaomi and Poco devices
Date: Thu, 8 Feb 2024 10:48:54 +0000
Accept-language: es-ES, en-US
Arc-authentication-results: i=1; mx.microsoft.com 1; spf=pass smtp.mailfrom=externo.uam.es; dmarc=pass action=none header.from=externo.uam.es; dkim=pass header.d=externo.uam.es; arc=none
Arc-message-signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com; s=arcselector9901; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1; bh=JeQ1OBVlEQpTLjyw0zaL/OfK0eDoZLjBklRHGpdYWRA=; b=HoRlMcGtkLILC2u1VVSFyCswRLQLUdXGtKcRpbVcBQHYT4pQYxyirAAlKqK1dWH2Wvn9O450nbVTp1no6abdyKit/w9NyUoKlNhTVntbdWBMMZAEqTqgAcbhVoYkgnhBzs6656pLRZGon6Mg7ZW0yBiJB1ll4DMWMem6/UnxfTU/lxeOaKbLdSnFufxvGLHyFfHq8CYiB/wasOfaCBOOoBDuE2D0EI9IS+PAywOYxgfMsbxzL4vQ/LFS+YIaq8SWst7o1KDQfjebmDZubz4lN4GmCuk/vMJQGn6UkITdVJxb+yxZmoER+5szL3zvT/rBGMoXTrFVv/CKIez5fQbEXA==
Arc-seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none; b=gitxF3pkjf5QCW+HTVMeOrfYBLaaM4qvA7fnee4Virj+JodMbc3C26WIuaPo6SLZr5fPO0fv52Hujzt7tG+1+U8/j3tvdTlhHRiQsXnde5V8vPLv84ebh57j1OnxCzsBzjRW7Q09QKoueKAn8izCtqyoBadErQtv865qcb4fGsKq91RJTZst7tW1Pb318DTxwei15x/wr5FmhyLZnmoVKk2IHSQUxepABSFplxHVtBLXffiSk9AK2OVLfFkuqY44kw2/6SnekSlSEmJZHUN2ga58hy4otqgztaR2sUnYuHSYC/yoYFjpY2xVSTtBWdNMtXGDc/FRShebxFyaoWydQw==
Authentication-results: dkim=none (message not signed) header.d=none;dmarc=none action=none header.from=externo.uam.es;

Hello Stefan, thank you for your reply.

As I mentioned in my previous message, we have tried using version 1.0.16 by downloading the APK but the behaviour is the same, the app closes and does not show the save network message.

On some of these devices it seems that an update is pending, but until these users run the update we can't test again.

Maybe not all devices have this update available.

Regards

Carlos Maqueda Aroca
Unidad Técnica de Comunicaciones

Tecnologías de la Información
Universidad Autónoma de Madrid • Campus de Cantoblanco
c/ Fco Tomás y Valiente nº 11. Edificio B EPS, despacho TI-204 - 28049, Madrid
Tel.: 91 497 50 42 – carlos.maqueda AT externo.uam.es - www.uam.es

LinkedIn | Twitter | Facebook | Youtube
¿Eres de la Autónoma? Hazte AlumniUAM

Antes de imprimir este correo piense si es necesario. Cuidemos el medioambiente

De: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
Enviado el: jueves, 8 de febrero de 2024 11:31
Para: Carlos Maqueda Aroca <carlos.maqueda AT externo.uam.es>; cat-users AT lists.geant.org
Asunto: Re: [[cat-users]] Geteduroam issues on Xiaomi and Poco devices

No suele recibir correos electrónicos de stefan.paetow AT jisc.ac.uk. Por qué esto es importante

Hi Carlos,

When you click on ‘Save eduroam network’, the network is configured, and it should connect. It will not show any configuration in the Wi-Fi settings. I know, it’s very sub-optimal, but this is because of the specific Google API being used (which is the only one that’s been found to work on Xiaomi and Redmi (and clearly Poco too) devices.

You can potentially install the old 1.0.16 version of geteduroam and use that. See issue 15 here: https://community.jisc.ac.uk/library/network-and-technology-service-docs/geteduroam-app

With kind regards

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc

email/teams: stefan.paetow AT jisc.ac.uk

gpg: 0x3FCE5142

For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention.

On Wednesdays and Fridays, I am not available between 12:00 and 15:00 London time (UTC in winter, UTC+0100 in summer).

jisc.ac.uk

Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.

From: <cat-users-request AT lists.geant.org> on behalf of Carlos Maqueda Aroca <cat-users AT lists.geant.org>
Reply to: Carlos Maqueda Aroca <carlos.maqueda AT externo.uam.es>
Date: Thursday, 8 February 2024 at 09:25
To: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: [[cat-users]] Geteduroam issues on Xiaomi and Poco devices

Hi team!

Our User Support Centre is receiving more and more incidents every day with geteduroam on Xiaomi and Poco devices with Android OS version 12.5.8 MIU.

Once they download geteduroam (the current version from Play Store or even APK of previous versions), proceed to the configuration, select the Institution and the profile, enter the credentials and the application closes without finishing the configuration.

We have tried enabling the developer options and there appears the notification "Save eduroam network" but after accepting it closes again and does not finish the configuration.

As a workaround we are going to proceed with the manual configuration of these devices, manually importing the certificate.

Regards

LinkedIn | Twitter | Facebook | Youtube
¿Eres de la Autónoma? Hazte AlumniUAM

Antes de imprimir este correo piense si es necesario. Cuidemos el medioambiente

To unsubscribe, send this message: mailto:sympa AT lists.geant.org?subject=unsubscribe%20cat-users
Or use the following link: https://lists.geant.org/sympa/sigrequest/cat-users

[[cat-users]] Geteduroam issues on Xiaomi and Poco devices, Carlos Maqueda Aroca, 02/08/2024
- <Possible follow-up(s)>
- Re: [[cat-users]] Geteduroam issues on Xiaomi and Poco devices, Stefan Paetow, 02/08/2024
  - RE: [[cat-users]] Geteduroam issues on Xiaomi and Poco devices, Carlos Maqueda Aroca, 02/08/2024
    - Re: [[cat-users]] Geteduroam issues on Xiaomi and Poco devices, Paul Dekkers, 02/08/2024
      - RE: [[cat-users]] Geteduroam issues on Xiaomi and Poco devices, Carlos Maqueda Aroca, 02/08/2024
    - Re: [[cat-users]] Geteduroam issues on Xiaomi and Poco devices, Stefan Paetow, 02/08/2024