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- From: Stefan Paetow <Stefan.Paetow AT jisc.ac.uk>
- To: Carlos Maqueda Aroca <carlos.maqueda AT externo.uam.es>, "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
- Subject: Re: [[cat-users]] Eduroam configuration failures on Android devices
- Date: Wed, 31 Jan 2024 16:38:18 +0000
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Hi Carlos,
Please check with the user if there is a notification in their notifications box (swipe down from the top of the device to see whether there are any notifications) to add eduroam as a network. If there is, tap it and accept the network.
If there is not, then this will need to be investigated.
With kind regards
Stefan Paetow Federated Roaming Technical Specialist eduroam(UK), Jisc
email/teams: stefan.paetow AT jisc.ac.uk gpg: 0x3FCE5142
For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and mark it for eduroam’s attention. On Wednesdays and Fridays, I am not available between 12:00 and 15:00.
jisc.ac.uk
Jisc is a registered charity (number 1149740) and a company limited by guarantee which is registered in England under Company No. 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 6NB Tel: 020 3697 5800.
From:
<cat-users-request AT lists.geant.org> on behalf of Carlos Maqueda Aroca <cat-users AT lists.geant.org>
Hi team,
Our User Support Centre is reporting problems on Android devices during the configuration of eduroam using geteduroam.
Once the corresponding profile is selected, after entering username and password the application closes without showing any error and without configuring the eduroam profile.
Latest device with this problem: 12.5.8 MIUI Global Poco X
Is there a workaround?
Regards.
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- [[cat-users]] Eduroam configuration failures on Android devices, Carlos Maqueda Aroca, 01/31/2024
- <Possible follow-up(s)>
- Re: [[cat-users]] Eduroam configuration failures on Android devices, Stefan Paetow, 01/31/2024
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