The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Thomas Brueckner <brueckner AT gea.mpg.de>]

Hi Stefan,

thank for your fast answer.

a) Android 12

b) Gigaset GS5 LITE

c) eduroam CAT

And it works with geteduroam.

Many thanks again.

Best

Thomas Brueckner


On 12.12.2023 16:36, Stefan Paetow wrote:
> Thomas,
>
> a) Which version of Android do you have on your phone, and
> b) What phone is it (i.e. manufacturer and model), and
> c) Which app are you using?
>
> If your answer to a) is anything newer than 8 and the answer to c) is the 
> 'eduroam CAT' app, you should be using the 'geteduroam' app instead and you 
> should update your guidance on this.
>
> If your answer to a) is anything newer than 8 and the answer to c) is 
> geteduroam, then there's possibly something wrong with the profile, and we'll 
> have to get to the bottom of it.
>
> If your answer to a) is Android 13, the answer to b) is an HONOR phone (HONOR 
> 70, HONOR 50, HONOR 30 etc), and gthe answer to c) is geteduroam, please try 
> the older geteduroam app at 
> https://apkpure.com/geteduroam/app.eduroam.geteduroam/download/1.0.16
>
> If your answer to a) is something older than 8 and the answer to c) is the 
> 'eduroam CAT' app, let's get to the bottom of it.
>
> With kind regards
>
> Stefan Paetow
> Federated Roaming Technical Specialist
> eduroam(UK), Jisc
>
> email/teams: stefan.paetow AT jisc.ac.uk
> gpg: 0x3FCE5142
>
> For eduroam support, please contact the eduroam team via help AT jisc.ac.uk and 
> mark it for eduroam’s attention.
> On Wednesdays and Fridays, I am not available between 12:00 and 15:00.
>
> jisc.ac.uk
>
> Jisc is a registered charity (number 1149740) and a company limited by 
> guarantee which is registered in England under Company No. 5747339, VAT No. 
> GB 197 0632 86. Jisc’s registered office is: 4 Portwall Lane, Bristol, BS1 
> 6NB Tel: 020 3697 5800.
>
>
>
>
>
> On 12/12/2023, 13:44, "Thomas Brueckner (via cat-users Mailing List)" 
> <cat-users-request AT lists.geant.org <mailto:cat-users-request AT lists.geant.org> on behalf of 
> cat-users AT lists.geant.org <mailto:cat-users AT lists.geant.org>> wrote:
>
>
> Hi,
>
>
> I have some users (including me) that cannot install the eduroam cat
> profile on their Android cell phone.
>
>
> Every time we get the messages: "All Profiles failed" and then the
> message that the user has to check the lock screen of the phone.
>
>
> Changing the settings of this to pin or password or pattern have no
> effect. Also uninstallation and new installation of app or profile
> bring no success.
>
>
> Best
>
>
> Thomas Brückner
--
IT Administrator
Max Planck Institute of Geoanthropology
(former Max Planck Institute for the Science of Human History)
Max-Planck-Institut für Geoanthropologie
(bisher Max-Planck-Institut für Menschheitsgeschichte)
IT Department
Kahlaische Strasse 10
07745 Jena
Tel: +49 3641 686 919
www.gea.mpg.de

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