The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

["Dillon J. Yong" <yongdj2 AT gmail.com>]

Dear Sir/Madam,

I am writing to request for help regarding the problem with connecting to eduroam on Hochschule Rhein-Waal campus with Windows 11 version 22H2.

 

Edition  Windows 11 Home

Version 22H2

Installed on        ‎30/‎9/‎2022

OS build               22621.900

Experience          Windows Feature Experience Pack 1000.22638.1000.0

 

In the forwarded emails, I was informed there was no solution apart from rolling back to 22H1. Unfortunately, it is not possible to do so on my laptop. Any insight into this situation would be much appreciated. I look forward to your reply.

 

Kind regards,

Dillon J. Yong

From: IT-Support der Hochschule Rhein-Waal
Sent: Friday, 7 October, 2022 8:40 AM
To: Dillon J. Yong
Subject: Re: [Case8659704] [!EXTERN] RE: Unable to connect to eduroam on campus

 

Dear Mr. Yong,
we have investigated the issue and it seems like the problem is caused by the recent Windows 11 22H2 update. Until this issue is resolved, you may roll back your Windows Version to 22H1. Unfortunately, we are unable to provide any further support for private devices.

With kind regards
IT-ServiceDesk 

Dezernat Informationstechnik
Hochschule Rhein-Waal 

Tel.: +49 2821 806 73 199
Fax: +49 2821 806 73 160 

Email: itsupport AT hochschule-rhein-waal.de
Internet: https://www.hochschule-rhein-waal.de

06.10.2022 13:30 - Dillon J. Yong schrieb:

Dear Sir/Madam,
 
I have attempted the method in your reply, but without any success. I have attached an image showing what I see on my screen.
I would appreciate any other solutions there might be.
 
Kind regards,
Dillon Yong
 

 

From: IT-Support der Hochschule Rhein-Waal
Sent: Thursday, 6 October, 2022 7:54 PM
To: Dillon J. Yong
Subject: Re: [Case8659704] [!EXTERN] Unable to connect to eduroam on campus

 
Dear Mr. Yong,
if you are having issues with the Eduroam installer, you can try using the GetEduroam app instead. You can download the app via the following link: https://www.geteduroam.app/

After the app is installed/downloaded, Eduroam can be set up as follows:

1. At startup, you will be asked for your organisation. Search for "Rhine-Waal University of Applied Sciences".

2. Select the profile "eduroam students".

3. Log in with your university account. When logging in to Eduroam, please note that the username must be in the format "012345 AT students.hochschule-rhein-waal.de" (where "012345" is replaced with your matriculation number). The password is the same password that you use to log in to the OWA webmail service, Moodle, HISinONE, etc.

4. After logging in, the connection will be established automatically.

If there are any problems with the setup, please feel free to contact us again.

With kind regards
IT-ServiceDesk 

Dezernat Informationstechnik
Hochschule Rhein-Waal 

Tel.: +49 2821 806 73 199
Fax: +49 2821 806 73 160 

Email: itsupport AT hochschule-rhein-waal.de
Internet: https://www.hochschule-rhein-waal.de

06.10.2022 13:30 - Dillon J. Yong schrieb:
Guten Tag. I am not able to connect to eduroam on my laptop even after downloading the eduroam CAT installer and inputting the username and password. It works without any problems on my smartphone, so the username and password correct. Are there any further steps I can take to make it work?
 
Mit freundlichen Grußen,
Dillon Jiason Yong