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Re: [[cat-users]] Issues with CAT at the University of Malta

From: Daniel Muscat <daniel.muscat AT um.edu.mt>
To: Tomasz Wolniewicz <twoln AT umk.pl>
Cc: cat-users AT lists.geant.org, Dave Mifsud <dave.mifsud AT um.edu.mt>
Subject: Re: [[cat-users]] Issues with CAT at the University of Malta
Date: Tue, 4 Oct 2022 23:37:31 +0200

In the meantime, I'll try to get more information.

Thanks a real lot

On Tue, 4 Oct 2022 at 22:56, Tomasz Wolniewicz <twoln AT umk.pl> wrote:

I looked at the access log of CAT targeting Universiy of Malta. I do not see such multiple access requests so perhaps this is some network problem?

I will try to monitor the situation tomorrow

Tomasz

W dniu 4.10.2022 o 22:43, Daniel Muscat pisze:
Dear Tomasz

I still have to give you a reply on some matters discussed in this thread, but with the new scholastic year our support team noted another problem as quoted below:

[ It has been noted that once again users are getting the error "unable to download profile" or "download profile failed" when trying to setup their devices. This happens during peak time roughly 10.00 till 14.00 hrs.

Same thing happened last year.

Can we please see to what is causing this. At times it take 20 tries to manage to download the profile. ]

Are you aware of this problem, and can something be done about it? ( I would assume that this is a load issue or some race issue)

Regards

Daniel
On Tue, 20 Sept 2022 at 17:58, Daniel Muscat <daniel.muscat AT um.edu.mt> wrote:
Dear Tomasz

On a test laptop, I have, it now works well, but our support section seems to still have some strange problems (probably not related to CAT), which I need to assess.

Regards

Daniel
On Mon, 19 Sept 2022 at 15:21, Tomasz Wolniewicz <twoln AT umk.pl> wrote:
I am using the installer for University of Malta generated for the English langiage, which can be downloadef dorectly from https://cat.eduroam.org/user/API.php?action="downloadInstaller&lang=en&profile=6809&device=w10&generatedfor=user&openroaming=0

It has been signed today at 14:09:07

The SHA2 hash is:

45c5a8b4dde583ac4c5dae98bf32826a276069fe7e1b0474d0cdc50a29677f3f

Tomasz

W dniu 19.09.2022 o 15:07, Daniel Muscat (via cat-users Mailing List) pisze:

I am sure as the file size changed... can you give me the sha256 of the file to further verify

Regards
Daniel

On 19 Sep 2022, at 14:20, Tomasz Wolniewicz <twoln AT umk.pl> wrote:

Are you quite sure you are running a newly downloaded installer?

The messages from University of Malta installer on the same Windows build, for me look like that:

Execute: C:\WINDOWS\sysnative\netsh wlan add profile C:\Users\twoln\AppData\LOCALP~1\Temp\wlan_prof-1.xml
netsh returned 1
Profile installation error for "eduroam® via partner"
This was an HS 2.0 only profile so we ignore the error

Tomasz

W dniu 19.09.2022 o 13:27, Daniel Muscat pisze:

Hi Tomasz.

There are still issues. CAT.log attached

On Mon, 19 Sept 2022 at 12:45, Daniel Muscat <daniel.muscat AT um.edu.mt> wrote:

Let me discuss with management on the credentials issue and will get back

Regards

Daniel

On Mon, 19 Sept 2022 at 12:38, Tomasz Wolniewicz <twoln AT umk.pl> wrote:

Hi Daniel,

the problem was caused by an old wireless card on the given machine. The profile "eduroam® via partner" was not being installed and this instead of being ignored was reported as an error. This was one of the fixes I have just pushed.

As to the credentials - yes they are being pushed to a temporary file which is deleted at the installer exit - unless an error appeared. The reason for this is that we need an additional program for pushing the credentials and that needs to be in a form of an XML file. If the installation fails we generate an installation script which could be run from the command window and for it to proceed we need input data. Since probably nobody ever used this script I could perhaps just throw this functionality away. Also I could be deleting the credentials file during DEBUG runs.

I guess making this change would make things more safe without doing any real harm to anyone.

Cheers

Tomasz

W dniu 19.09.2022 o 12:18, Daniel Muscat pisze:

Here it is...
Could it be some confusion because the registered trademark was included in the latest CAT?

Also, I have noticed that you are saving clear text passwords in user_cred.xml. I am somehow concerned about it and would like to hear your take on it.

Regards

Daniel

On Fri, 16 Sept 2022 at 12:19, Daniel Muscat <daniel.muscat AT um.edu.mt> wrote:

Will do next Monday

On Fri, 16 Sep 2022, 11:41 Tomasz Wolniewicz, <twoln AT umk.pl> wrote:

Hi Daniel,

I have just downloaded the installer for University of Malta and the installation on Windows 10 run without a problem.

I would like to ask you to to run the installer in the cmd window adding -DEBUG=4

This will generate a CAT.log in for Documents directory. Could you please send me that file (no passwords will be stored there).

Yours

Tomasz

W dniu 15.09.2022 o 10:22, Daniel Muscat (via cat-users Mailing List) pisze:

Hi Stefan, unfortunately, the problem persists. Let us know what analysis we can do from our side to help you out.

Regards

Daniel

On Wed, 14 Sept 2022 at 18:36, Daniel Muscat <daniel.muscat AT um.edu.mt> wrote:

Thanks Stefan. I will be able to test tomorrow morning. Will update you

Regards
Daniel

On 14 Sep 2022, at 15:39, Stefan Winter <stefan.winter AT restena.lu> wrote:

Hello!

We've just implemented a fix which probably solves your problem. Can you download a fresh installer and try again?

Thank you,

Stefan Winter

On 13.09.22 09:51, Daniel Muscat (via cat-users Mailing List) wrote:

Dear Sirs,

Here at the University Of Malta, we are receiving various complaints about the new version of CAT. Various users are installing the application, and at Installation complete, it reports that "Network Installation had errors". We were able to reproduce such an issue and am attaching a screenshot., Some users also complained that they could not log in to eduroam, after reporting the network error, which we failed to reproduce.

Let me know what analysis you may need to sort the problem out.

--

Daniel Muscat | Senior IT Systems Engineer II

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Regards

Daniel

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-- Tomasz Wolniewicz twoln AT umk.pl http://www.home.umk.pl/~twoln Uniwersyteckie Centrum Informatyczne Information&Communication Technology Centre Uniwersytet Mikolaja Kopernika Nicolaus Copernicus University, pl. Rapackiego 1, Torun pl. Rapackiego 1, Torun, Poland tel: +48-56-611-2750; tel kom.: +48-693-032-576

--

Regards

Daniel

-- Tomasz Wolniewicz twoln AT umk.pl http://www.home.umk.pl/~twoln Uniwersyteckie Centrum Informatyczne Information&Communication Technology Centre Uniwersytet Mikolaja Kopernika Nicolaus Copernicus University, pl. Rapackiego 1, Torun pl. Rapackiego 1, Torun, Poland tel: +48-56-611-2750; tel kom.: +48-693-032-576

--

Regards

Daniel

--

Regards

Daniel

-- Tomasz Wolniewicz twoln AT umk.pl http://www.home.umk.pl/~twoln Uniwersyteckie Centrum Informatyczne Information&Communication Technology Centre Uniwersytet Mikolaja Kopernika Nicolaus Copernicus University, pl. Rapackiego 1, Torun pl. Rapackiego 1, Torun, Poland tel: +48-56-611-2750; tel kom.: +48-693-032-576

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-- 
Tomasz Wolniewicz    
          twoln AT umk.pl        http://www.home.umk.pl/~twoln

Uniwersyteckie Centrum Informatyczne   Information&Communication Technology Centre
Uniwersytet Mikolaja Kopernika         Nicolaus Copernicus University,
pl. Rapackiego 1, Torun                pl. Rapackiego 1, Torun, Poland
            tel: +48-56-611-2750; tel kom.: +48-693-032-576
--

Regards

Daniel
--

Regards

Daniel
-- 
Tomasz Wolniewicz    
          twoln AT umk.pl        http://www.home.umk.pl/~twoln

Uniwersteckie Centrum Informatyczne   Information&Communication Technology Centre
Uniwersytet Mikolaja Kopernika        Nicolaus Copernicus University,
pl. Rapackiego 1, Torun               pl. Rapackiego 1, Torun, Poland
tel: +48-56-611-2750                  tel kom.: +48-693-032-576

Regards

Daniel

Re: [[cat-users]] Issues with CAT at the University of Malta, Daniel Muscat, 10/04/2022
- Re: [[cat-users]] Issues with CAT at the University of Malta, Tomasz Wolniewicz, 10/04/2022
- Re: [[cat-users]] Issues with CAT at the University of Malta, Tomasz Wolniewicz, 10/04/2022
  - Re: [[cat-users]] Issues with CAT at the University of Malta, Daniel Muscat, 10/04/2022
    - Re: [[cat-users]] Issues with CAT at the University of Malta, Daniel Muscat, 10/05/2022
      - Re: [[cat-users]] Issues with CAT at the University of Malta, Daniel Muscat, 10/05/2022
        
        Re: [[cat-users]] [*SPAM*] Re: Issues with CAT at the University of Malta, Tomasz Wolniewicz, 10/05/2022
        
        Re: [[cat-users]] [*SPAM*] Re: Issues with CAT at the University of Malta, Daniel Muscat, 10/05/2022
        
        Re: [[cat-users]] [*SPAM*] Re: [] Re: Issues with CAT at the University of Malta, Tomasz Wolniewicz, 10/05/2022
        Re: [[cat-users]] [*SPAM*] Re: [] Re: Issues with CAT at the University of Malta, Daniel Muscat, 10/05/2022
        
        Re: [[cat-users]] [*SPAM*] Re: [] Re: Issues with CAT at the University of Malta, Martin Pauly, 10/05/2022
        Re: [[cat-users]] [*SPAM*] Re: [] Re: Issues with CAT at the University of Malta, Paul Dekkers, 10/05/2022
- <Possible follow-up(s)>
- Re: [[cat-users]] Issues with CAT at the University of Malta, Daniel Muscat, 10/18/2022
  - Re: [[cat-users]] Issues with CAT at the University of Malta, Tomasz Wolniewicz, 10/19/2022