The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Lukas Wringer <Lukas.Wringer AT rz.uni-augsburg.de>]

Hi,

A bit of clarification: I am talking about geteduroam in conjunction 
with the regular CAT-Profiles, not the backend system with the 
certificates.

geteduroam for Android existst in two versions, one for Android 10 and 
below and as a beta for 11 and up, because the normal version won't work 
there.

The regular Version completely breaks the protocol and mime-type 
assosications on any test devices I had so far. For example if I try to 
Video-Call someone via Whatsapp or send a message to a Signal user from 
my addressbook instead geteduroam opens. Every Associiation that was not 
specifically usergenerated like my default browser was overwritten with 
geteduroam.

This was fixed for the beta Version for 11, but this Version on the 
other hand is not able to set regular network configs, instead it 
configures some dark magic in the background that may or may not work. 
If i am not connected there is no indication, no check if it worked. 
There is no deletion without uninstalling geteduroam or manual adjusting 
if something went wrong. And if another user configured Network is 
available eduroam won't even connect.

So... I think the lable 'mess' is apropriate... (although a lot of this 
may be googles fault)

iOS I have never tried because the .mobileconfig just works, although 
our users regualary fail at the iOS pinentry...

Greetings, Lukas

Am 18.10.21 um 10:56 schrieb Dennis Tants:
> Hello Lukas,
>
> I am not responsible for the geteduroam app whatsoever, so I won't talk 
> about bugs, updates and so on, but I wanted to share my experience 
> working in customer support.
>
> Personally, I like the geteduroam app. It is cleaner and the process is 
> straightforward. As of now we didn't even run into any problems with 
> Android versions of 10 and upwards. Sometimes we also recommend it to 
> iOS users, because the device isn't asking for any credentials (or it 
> takes like 5 - 10 minutes for the popup). Most users now also read the 
> error messages if any come up. For example the one where it says that 
> there is already an existing profile. Some know what to do, others 
> don't, but they tell us this is where they are stuck. In eduroam CAT the 
> users just clicked through the dialogues and didn't know what went wrong 
> and just say: It is not working. Maybe this is user specific but in the 
> eduroam CAT app it was a somewhat annoying pop up error message while in 
> geteduroam it is a simple information screen.
>
> As I already said, we didn't run into any problems in day to day work. 
> Maybe there are problems or bugs we didn't encounter. But overall I 
> don't understand why you would call the app a mess. Useability wise, 
> atleast for us, it isn't.
>
> Yours sincerely,
> Dennis Tants
>
> On 15/10/2021 16:28, Lukas Wringer wrote:
> > Hi,
> >
> > so, now that students are slowly coming back to campus eduroam comes 
> > back into use. And so does the Problem with newer Android devices come 
> > up again.
> >
> > eduroam CAT stops working on some newer Devices and 'geteduroam' is a 
> > mess...
> >
> > I was still very hesitant to even mention the App in our Knowledge 
> > Base even with a warning "for experienced users only" because frankly 
> > I myself do not want to use it either.
> >
> > I know that a lot of the "messiness" of the App has its Root with 
> > Google but for me the even bigger Problem is communication.
> >
> > Everything is guesswork to me and trial and error. We get sometimes a 
> > tiny notification on a side note like last time with the transition to 
> > it on cat.eduroam.org
> >
> > We had this discussion already as it came up the first time and I do 
> > not feel that communication has become better. Hell, a question of 
> > mine has been ignored two times because it seems nobody except Paul 
> > Dekkers knew what was going on with geteduroam. And because the 
> > CAT-Team decided they want to go this route for CAT he shouldn't be..
> >
> > So again: what about the Bugs / the Release of the now Beta Version 
> > with fixes? What is going on with the Suggestion API vs 'normal' 
> > Networks? What about Android 10? What are the projections and 
> > timelines for the Future, what can we expect to work (or become 
> > working) or not work. Is there an attempt to use 'geteduroam' for 
> > other OSes in production?
> >
> > Because all I can respond to users asking 'when will it work' - 
> > "Sorry, I don't know" (And "Who knows it then?" - "Nobody")
> >
> > **Or am just I the only one not knowing there is another list I could 
> > Subscribe or a Newsfeed somewhere?**
> >
> > Greetings, Lukas
>
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--
Lukas Wringer

Universität Augsburg
Rechenzentrum
Service & Support
86135 Augsburg

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