The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Hunter Fuller <hf0002 AT uah.edu>]

If your RADIUS server doesn't even see the request, then your client is probably not trusting the server certificate.

https://docs.microsoft.com/en-us/windows/client-management/advanced-troubleshooting-802-authentication

Try this part:
"The CAPI2 event log is useful for troubleshooting certificate-related issues. By default, this log isn't enabled. To enable this log, expand Event Viewer (Local)\Applications and Services Logs\Microsoft\Windows\CAPI2, select and hold (or right-click) Operational, and then select Enable Log."

Then view that log and hopefully it will shed some light.

It may also be possible to enable more verbose logging on the RADIUS server, in which case you may see an aborted TLS setup with this client, every time you try to connect using the CAT-installed profile.

--
Hunter Fuller (they)
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

On Mon, Mar 22, 2021 at 12:11 PM Stephen Rasmussen <srasmussen AT sfasu.edu> wrote:

Hunter,

 

Thanks for the reply.  To address your second question, yes, I have access to the realm test thingy; my realm has been working for weeks, and there are no errors.  Now to your first comment…

 

There are no RADIUS server messages, because the OS reports I cannot even join the SSID in order to SEND a RADIUS request.  Here’s what it looks like to me.  If I don’t use the CAT and simply right-click on the “eduroam” SSID in the bottom right of my Windows OS, one option is to connect.  When I click “Connect”, it prompts for username and password.  I put both in, and all is well.  However, when I use the CAT, a part of the configuration dialog is:

 

Username:

Password:

Confirm password:

 

However, when I click “Install”, in the bottom right of the OS it says, “Password required for eduroam. Connect?”  Even though I put in the username, the password, and confirmed password.  It is as if the password is not being saved and passed to the OS by the CAT.  Then, the OS doesn’t allow for the input of ONLY the password.  It just says, “Can’t connect to this network”.  I’m puzzled….

 

Thanks,

 

Stephen Rasmussen System Network Administrator, Telecommunications and Networking SFA | Information Technology Services P.O. Box 6095, SFA. Nacogdoches, TX 75962-6095 Office 936.468.1246 srasmussen AT sfasu.edu  | www.sfasu.edu

 

The views and opinions expressed in this message are my own and do not necessarily reflect the views and opinions of Stephen F. Austin State  University, its Board of Regents or the State of Texas.

 

 

 

From: Hunter Fuller <hf0002 AT uah.edu>
Sent: Monday, March 22, 2021 11:50 AM
To: Stephen Rasmussen <srasmussen AT sfasu.edu>
Cc: cat-users AT lists.geant.org
Subject: Re: [External] [[cat-users]] Question about CAT for my site

 

Generally the "Action needed" means that Windows either doesn't have the auth information it needs to connect, or it tried the auth that was saved (by CAT in this case) and it didn't work. Debugs from your RADIUS server would be helpful. I'm also curious whether the eduroam testing thingy (https://www.anyroam.net/test/realm) reports any warnings, if you have access to that.

--
Hunter Fuller (they)
Router Jockey
VBH Annex B-5
+1 256 824 5331

Office of Information Technology
The University of Alabama in Huntsville
Network Engineering

 

 

On Mon, Mar 22, 2021 at 11:37 AM Stephen Rasmussen <srasmussen AT sfasu.edu> wrote:

Hello,

 

I do not know if this is an issue related to the upgrade to version 2.0.4 or not, but need to report something or ask where I can get help.

 

I have been configuring CAT for our tool, and am NEARLY done, but having a problem with a test.  The issue I have is that, for example if I run the CAT which I downloaded onto a Windows 10 machine and answer the dialog questions appropriately, it tells me it is finished, but I get a popup in the bottom right which says “Action needed”.  The only choice I have (for eduroam) is “connect”, and that fails.  However, if I forget the eduroam network, and then join it manually, as I’ve done all through testing, it works fine.  So, something is wrong with my CAT setup, I think, as it is not a configuration issue with my SSID, or my RADIUS server.  Is this something that you folks can help me with? Or point me in a direction as to why I am getting “Action needed”?

 

Thanks,

 

Stephen Rasmussen System Network Administrator, Telecommunications and Networking SFA | Information Technology Services P.O. Box 6095, SFA. Nacogdoches, TX 75962-6095 Office 936.468.1246 srasmussen AT sfasu.edu  | www.sfasu.edu

 

The views and opinions expressed in this message are my own and do not necessarily reflect the views and opinions of Stephen F. Austin State  University, its Board of Regents or the State of Texas.

 

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