The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

["Carlos Maqueda" <carlos.maqueda AT externo.uam.es>]

@Alec and @Alberto thank you for the answers.

The user has disabled the option that Alec comments and downloads the mobile 
device profile instead of the Catalina profile, but the user keeps reporting 
the same error when trying to install the profile.

He has also restarted the device as recommended by Alberto.


-----Mensaje original-----
De: cat-users-request AT lists.geant.org <cat-users-request AT lists.geant.org> En 
nombre de Alec Edworthy
Enviado el: martes, 29 de octubre de 2019 15:24
Para: cat-users AT lists.geant.org
Asunto: Re: [[cat-users]] iOS 13.1.3 profile installation error

The iPad likely has the "Request Desktop Website" feature turned on which 
causes Safari on iOS to claim to be Safari on mac OS Catalina and so it may 
be receiving the mac OS profile which won't work on iOS.
Temporarily disabling this feature should result in a successful profile 
download.  You can access this feature in,

Settings → Safari → Request Desktop Website

(you have to scroll down the Safari options list quite a way to find that 
setting).  Screenshots attached.

This is based on our Cloudpath instance here at Lboro but I strongly suspect 
it's the same issue.

Kind regards, Alec


On 29/10/2019 13:38, Carlos Maqueda wrote:
> Attached is a screenshot of the error.
> 
>  
> 
>  
> 
>  
> 
> *De:*cat-users-request AT lists.geant.org
> <cat-users-request AT lists.geant.org> *En nombre de *Stefan Winter 
> *Enviado el:* martes, 29 de octubre de 2019 14:23
> *Para:* Carlos Maqueda <carlos.maqueda AT externo.uam.es>; 
> cat-users AT lists.geant.org
> *Asunto:* Re: [[cat-users]] iOS 13.1.3 profile installation error
> 
>  
> 
> Hello,
> 
>  
> 
> we are not aware of any errors specific to that version. What is the 
> exact error the user was getting?
> 
>  
> 
> Greetings,
> 
>  
> 
> Stefan Winter
> 
>  
> 
> Am 29.10.19 um 14:19 schrieb Carlos Maqueda:
> 
>     Hello.
> 
>      
> 
>     From the center of attention to the user they report me problems of
>     error of installation of profile in devices iOS 13.1.3
> 
>      
> 
>     Is there a workaround?
> 
>      
> 
>     Regards.
> 
>     --
> 
>     *Carlos Maqueda Aroca*
>     Unidad Técnica de Comunicaciones
> 
>     /Tecnologías de la Información/
>     Universidad Autónoma de Madrid • Campus de Cantoblanco
>     c/ Fco Tomás y Valiente nº 11. Edificio B EPS, despacho TI-206 -
>     28049, Madrid
>     Tel.: 91 497 50 42 – carlos.maqueda AT externo.uam.es
>     <mailto:carlos.maqueda AT externo.uam.es> - www.uam.es
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> 
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--
Alec Edworthy
A.Edworthy AT lboro.ac.uk