The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Alec Edworthy <A.Edworthy AT lboro.ac.uk>]

The iPad likely has the "Request Desktop Website" feature turned on
which causes Safari on iOS to claim to be Safari on mac OS Catalina and
so it may be receiving the mac OS profile which won't work on iOS.
Temporarily disabling this feature should result in a successful profile
download.  You can access this feature in,

Settings → Safari → Request Desktop Website

(you have to scroll down the Safari options list quite a way to find
that setting).  Screenshots attached.

This is based on our Cloudpath instance here at Lboro but I strongly
suspect it's the same issue.

Kind regards, Alec


On 29/10/2019 13:38, Carlos Maqueda wrote:
> Attached is a screenshot of the error.
> 
>  
> 
>  
> 
>  
> 
> *De:*cat-users-request AT lists.geant.org
> <cat-users-request AT lists.geant.org> *En nombre de *Stefan Winter
> *Enviado el:* martes, 29 de octubre de 2019 14:23
> *Para:* Carlos Maqueda <carlos.maqueda AT externo.uam.es>;
> cat-users AT lists.geant.org
> *Asunto:* Re: [[cat-users]] iOS 13.1.3 profile installation error
> 
>  
> 
> Hello,
> 
>  
> 
> we are not aware of any errors specific to that version. What is the
> exact error the user was getting?
> 
>  
> 
> Greetings,
> 
>  
> 
> Stefan Winter
> 
>  
> 
> Am 29.10.19 um 14:19 schrieb Carlos Maqueda:
> 
>     Hello.
> 
>      
> 
>     From the center of attention to the user they report me problems of
>     error of installation of profile in devices iOS 13.1.3
> 
>      
> 
>     Is there a workaround?
> 
>      
> 
>     Regards.
> 
>     --
> 
>     *Carlos Maqueda Aroca*
>     Unidad Técnica de Comunicaciones
> 
>     /Tecnologías de la Información/
>     Universidad Autónoma de Madrid • Campus de Cantoblanco
>     c/ Fco Tomás y Valiente nº 11. Edificio B EPS, despacho TI-206 -
>     28049, Madrid
>     Tel.: 91 497 50 42 – carlos.maqueda AT externo.uam.es
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-- 
Alec Edworthy
A.Edworthy AT lboro.ac.uk

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