The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Winter <address@concealed>]

Hello,

> We are seeing at present that every time a user on our network changes
> their password that they then have to go through the whole process of
> joining eduroam on their mobile devices.
> 
> Is there a reason why this is happening?
> 
> Surely by them changing their password the profile on their mobile
> device should recognise the change and update accordingly?
> 
> To ask users to re-join every three months when their password is forced
> to change is going to end up with the users dis-engaging from eduroam.
> 
> Any guidance help with this issue gratefully received.

I'm not sure how I can help here. If a user changes their password in
your identity management system, then all the places where the password
is being used have to be updated with the new password.

This is true for eduroam logins as much as it is for any other services
asking for and storing the user's password.

In the eduroam CAT app, after the initial installation, there is a
username and password input box, and yes, once the password was changed
the user has to go there and type his new password.

I fail to see how else the workflow could be.

Maybe I'm just misinterpreting your post?

Greetings,

Stefan Winter

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