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Re: [[cat-users]] "The invitation email could not be sent!"


Chronological Thread 
  • From: "humberto.parreira" <humberto.parreira AT uftm.edu.br>
  • To: Stefan Winter <stefan.winter AT restena.lu>
  • Cc: "Anderson P. Almeida" <anderson.almeida AT rnp.br>, cat-users AT lists.geant.org; jihann.fernandes AT uftm.edu.br; fabio.roncolato AT uftm.edu.br; jorge.luis.reis AT uftm.edu.br
  • Subject: Re: [[cat-users]] "The invitation email could not be sent!"
  • Date: Tue, 30 Oct 2018 10:57:03 -0300

Hi,

we are using the security connection in the number port 587 with the TLS protocol in our server (mail.uftm.edu.br) because it's one the best practics of security in computer networking.

Too, we aren't using protocol IPV6 ( AAAA) in our enviroment.

Please, use the informations mencioned for new tests.

Tks,

Humberto



Stefan Winter gravar:

Hello,

sorry for the delay. I am still investigating this issue.

I have meanwhile sent a mail to Humberto from my own mail client. He
wrote back, so mail works in a way.

I am now looking very closely at our server's debug log to figure out
why it does not work from CAT. I see things like this:

1540887950.5446 (5) [/core/common/OutsideComm.php /
mailAddressValidSecure / 311] Domain: uftm.edu.br MX: Array
(
[0] => Array
(
[host] => uftm.edu.br
[class] => IN
[ttl] => 10800
[type] => MX
[pri] => 5
[target] => mail.uftm.edu.br
)

)

[ I confirmed with "dig" that these are the actual MX settings for that
domain ]

1540887950.7965 (5) [/core/common/OutsideComm.php /
mailAddressValidSecure / 311] Domain: uftm.edu.br Addrs: Array
(
[0] => 200.131.62.18
)

[ Again, I confirmed that this is the only A record of that mail host,
and it does not have any AAAA records ]

1540887950.7967 (5) [/core/common/OutsideComm.php /
mailAddressValidSecure / 311] OutsideComm::mailAddressValidSecure:
connecting to 200.131.62.18.
1540887980.8072 (5) [/core/common/OutsideComm.php /
mailAddressValidSecure / 311] OutsideComm::mailAddressValidSecure:
failed 200.131.62.18.

The function attempts to connect on port TCP/25 (using PHPMailer's
"SMTP" class). The attempt to connect fails, and the code concludes that
it cannot send email.

Indeed, if I try a simple telnet session to that IP address on port
TCP/25, I get the same failure:

swinter@aragorn:~> telnet 200.131.62.18 25
Trying 200.131.62.18...
^C

So, I believe it is safe to say that the mail configuration of
uftm.edu.br is somewhat incorrect.

Of course, now remains the question why the mail as sent by my
Thunderbird did get through? Well, for very historical reasons the
E-Mail system has a number of fallbacks if MX records for a given domain
do not exist or do not work. CAT does not consider these fallbacks for
its STARTTLS and reachability checks.

Frankly, I don't even know what exactly those fallbacks are - something
about sending to the A record instead of the MX? - but I also don't care
much: every domain on the internet which wishes to receive email should
better have a working MX record in DNS.

Once uftm.edu.br brings its DNS information up to speed with deployed
reality there should be no issue with sending email to them any more.

Greetings,

Stefan Winter

Am 26.10.18 um 13:31 schrieb Anderson P. Almeida:


Hi,


the error persists only when I send to these two e-mail accounts:
humberto.parreira AT uftm.edu.br and jihann.fernandes AT uftm.edu.br. The accounts are from the UFTM (screenshots).


Tks.


Anderson P. Almeida
Serviços e P&D - PoP-AL
RNP – Rede Nacional de Ensino e Pesquisa
http://pop-al.rnp.br
http://www.rnp.br
Fone:+55(82)3315-4999/Ramal:8201

----- Mensagem original -----
De: "Stefan Winter" <stefan.winter AT restena.lu>
Para: "Anderson P. Almeida" <anderson.almeida AT rnp.br>,
cat-users AT lists.geant.org
Enviadas: Sexta-feira, 26 de Outubro de 2018 4:15:56
Assunto: Re: [[cat-users]] "The invitation email could not be sent!"

Hello,

when I send the invitation to the contacts of a certain
institution happens the error "The invitation email could not be sent!".
What causes this (screenshots)?

Was this a one-time error or does it continue to happen?

Greetings,

Stefan Winter


Thanks.


Atenciosamente,
Anderson P. Almeida
Serviços e P&D - PoP-AL
RNP – Rede Nacional de Ensino e Pesquisa
http://pop-al.rnp.br
http://www.rnp.br
Fone:+55(82)3315-4999/Ramal:8201

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--
Stefan WINTER
Ingenieur de Recherche
Fondation RESTENA - Réseau Téléinformatique de l'Education Nationale et
de la Recherche
2, avenue de l'Université
L-4365 Esch-sur-Alzette

Tel: +352 424409 1
Fax: +352 422473

PGP key updated to 4096 Bit RSA - I will encrypt all mails if the
recipient's key is known to me

http://pgp.mit.edu:11371/pks/lookup?op=get&search=0xC0DE6A358A39DC66

--
--
Humberto da Silva Parreira
Analista de TI
Departamento de Tecnologia da Informação – DTI
Prefeitura Universitária
Universidade Federal do Triângulo Mineiro – UFTM

Rua do Carmo, 143 – Bairro Nossa Senhora da Abadia
CEP: 38025-000 – Uberaba/MG
Tel.: (34) 3700-6410 / 3700-6401
Curriculum Lattes: http://lattes.cnpq.br/0956387871885319



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