The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Jon Agland <Jon.Agland AT jisc.ac.uk>]

Hello Martyn,

> I have to say, I'm a bit lost! Is this a user group email?

The eduroam CAT team usually respond to enquiries on this list, but
there are few lurkers on this list such as myself :)

> I get taken to a page that says’ “Oops
> something went wrong, there’s nothing here” unlike other
> organisations who appear to get a log in prompt.

That's what I meant by your SAML IdP (Identity provider) registered via
Eduserv is no longer working.  I suspect it's a red-herring and we in
the UK federation team need to work to remove this legacy registration.
 Unless you know you have services from Eduserv that should be working?

> I'd very much like to get this working rather than going the route of
> social media, am I speaking to the right people now, to get this
> resolved?

If you wanted to register a different SAML IdP within the UK federation
(and therefore eduGAIN), then you would need a SAML IdP e.g. Shibboleth
deployed.  Further details on the UK federation can be found here.

https://www.ukfederation.org.uk/content/Documents/FedSupport

If you are just trying to gain access to CAT, then I suspect deploying
a SAML IdP is not really want you want to do right now.  

You might be better to just setup a single social media account e.g.
Google for your IT team or to register for an account from United ID.

https://unitedid.org/

-- Can anyone else on the list verify if United ID works with eduroam
CAT, it *should* do as far as I can see?

Cheers,

Jon

-- 
Jisc is a registered charity (number 1149740) and a company limited by
guarantee which is registered in England under Company No. 5747339, VAT

No. GB 197 0632 86. Jisc’s registered office is: One Castlepark, Tower
Hill, Bristol, BS2 0JA. T 0203 697 5800.
 
Jisc Services Limited is a wholly owned Jisc subsidiary and a company
limited by guarantee which is registered in England under company
number 2881024, VAT number GB 197 0632 86. The registered office is:
One Castle Park, Tower Hill, Bristol BS2 0JA. T 0203 697 5800.


On Thu, 2017-08-31 at 13:12 +0000, Martyn Bratt wrote:
> Hi Jon,
> 
> I have to say, I'm a bit lost! Is this a user group email?
> 
> I just replied to an email from Alan Buxey, explaining that I
> received my CAT invite initiated from the UK eduroam server, with a
> token valid for 24 hours. I clicked the link and was taken to a page
> with a list of all the various organisation using the service. I
> searched out Xaverian College and clicked on it, it then reordered
> itself at the top of the list with a heart next to it. When I click
> on the Xaverian hyperlink, I get taken to a page that says’ “Oops
> something went wrong, there’s nothing here” unlike other
> organisations who appear to get a log in prompt.
> 
> I'd very much like to get this working rather than going the route of
> social media, am I speaking to the right people now, to get this
> resolved?
> 
> Cheers,
> Martyn
> 
> 
> 
> -----Original Message-----
> From: Jon Agland 
> [mailto:Jon.Agland AT jisc.ac.uk]
> Sent: 31 August 2017 14:06
> To: Martyn Bratt 
> <m.bratt AT xaverian.ac.uk>;
>  
> cat-users AT lists.geant.org
> Subject: Re: [[cat-users]] FW: eduroam CAT authentication
> (Ref:IN:00216824)
> 
> Hello Martyn,
> 
> This is Jon Agland from the UK federation team at Jisc.
> 
> As I understand it, eduroam CAT requires you as an admin to login
> using
> an existing authentication system, following the token link which the
> eduroam (UK) team (Nik at Loughborough) will have provided.
> 
> One of those options is federated access via eduGAIN and by virtue
> the
> UK federation as a member federation of eduGAIN.  I see that you have
> a
> SAML IdP (Identity provider) registered via eduserv for "Xaverian
> College" in the UK federation, but it doesn't appear to be
> functioning
> [I'll follow this up elsewhere as I suspect it's no longer
> used/available, but if it should be working then speak to Eduserv
> and/or us on the UK federation team - 
> service AT ukfederation.org.uk
>  ]
> 
> I believe there are other "Social Media" options available for access
> to eduroam CAT (Facebook, Google, Linkedin, Twitter), so maybe that's
> your best route in this case?
> 
> Hope this helps!
> 
> Cheers,
> 
> Jon
> 
> 
> Jon Agland
> Principal UK federation technical support specialist
> Jisc
> T 02038198207
> M 07443984222
> Skype jon_agland
> Twitter @jon_agland
> Lumen House, Library Avenue, Harwell Oxford, Didcot, OX11 0SG
> 
> jisc.ac.uk
> ukfederation.org.uk
> 
> Jisc is a registered charity (number 1149740) and a company limited
> by
> guarantee which is registered in England under Company No. 5747339,
> VAT
> 
> No. GB 197 0632 86. Jisc’s registered office is: One Castlepark,
> Tower
> Hill, Bristol, BS2 0JA. T 0203 697 5800.
> 
> Jisc Services Limited is a wholly owned Jisc subsidiary and a company
> limited by guarantee which is registered in England under company
> number 2881024, VAT number GB 197 0632 86. The registered office is:
> One Castle Park, Tower Hill, Bristol BS2 0JA. T 0203 697 5800.
> 
> 
> On Thu, 2017-08-31 at 08:46 +0000, Martyn Bratt wrote:
> > 
> > Hi,
> > 
> > I have been redirected here for support. I have an engineer
> > contracted to help us implement EduRoam, and we have drawn a blank
> > between us with reference to the SAML requirement mentioned by Nik
> > Mitev at Loughborough below?
> > 
> > Any advice or information would be welcomed!
> > 
> > Any thanks in advance
> > 
> > Martyn
> > 
> > -----Original Message-----
> > From: Carl Morgan 
> > [mailto:Carl.Morgan AT euroele.com]
> > Sent: 31 August 2017 09:43
> > To: Martyn Bratt 
> > <m.bratt AT xaverian.ac.uk>
> > Subject: RE: eduroam CAT authentication (Ref:IN:00216824)
> > 
> > This SAML requirement has stumped me Martyn.
> > 
> > Might be worth contacting the CAT team to get some more info
> > 
> > 
> > Carl Morgan
> > Senior Network Engineer
> > 
> > Tel
> > (01865) 883300
> > Fax
> > (01865) 881656
> > Mob
> > 
> > Email
> > Carl.Morgan AT euroele.com
> > Web
> > www.euroele.com
> > 
> > Follow us on:
> > This message may contain information and/or data that is
> > confidential
> > and legally privileged. It is intended solely for the addressee(s)
> > only. If you are not the intended recipient you are notified that
> > any
> > use, publication, reproduction or dissemination is strictly
> > prohibited and may violate certain laws.
> > If you are not the intended recipient, please contact the sender by
> > return e-mail and destroy this and all copies of this message
> > and/or
> > data. The content of this message has been scanned for viruses by
> > MessageLabs.
> > European Electronique Ltd, Forward House, Oakfields Ind. Est,
> > Eynsham, Oxon, OX29 4TT, is registered in the United Kingdom with
> > company registration number 1704440 and VAT registration number
> > 834853016.
> > -----Original Message-----
> > From: Martyn Bratt 
> > [mailto:m.bratt AT xaverian.ac.uk]
> > Sent: 31 August 2017 09:38
> > To: Carl Morgan 
> > <Carl.Morgan AT euroele.com>
> > Subject: FW: eduroam CAT authentication (Ref:IN:00216824)
> > 
> > Hi Carl,
> > 
> > I resorted to a different support channel and got this response
> > from
> > the same guy I emailed yesterday morning!?
> > 
> > Are we sure our SAML instance is working fine? Whatever that may
> > be?
> > ? If so, then I will raise a support request with the mail address.
> > 
> > Cheers,
> > Martyn
> > 
> > -----Original Message-----
> > From: Nik Mitev 
> > [mailto:nik.mitev AT jisc.ac.uk]
> > Sent: 31 August 2017 09:24
> > To: Martyn Bratt 
> > <m.bratt AT xaverian.ac.uk>
> > Cc: 
> > tickets.service AT jisc.ac.uk;
> >  
> > jrs-support AT jisc.ac.uk
> > Subject: Re: eduroam CAT authentication (Ref:IN:00216824)
> > 
> > Hi Martyn,
> > 
> > Jisc and the eduroam team at Loughborough don't develop or support
> > the CAT tool - the official support channel for it is cat-users@lis
> > ts
> > .geant.org
> > 
> > If you are positive your SAML instance is working fine, you should
> > report the issue by emailing the above address.
> > 
> > You can click on any other identity provider (e.g. Aalborg
> > University) to see what one would normally get.
> > 
> > Again, you can work around this by using one of the 'Social
> > Networks'
> > identity providers.
> > 
> > Regards,
> > Nik
> > 
> > On 31/08/17 09:06, Jisc Remedyforce wrote:
> > > 
> > > 
> > > Enquiry # (Ref:IN:00216824) with the following details has been
> > > created:
> > > 
> > > Subject: Form submission from: eduroam support request Open Date:
> > > 31/08/2017 09:05 Caller Email: 
> > > no-reply AT jisc.ac.uk
> > >  Caller Name:
> > > Jisc
> > > Enquiry: Submitted on Thursday 31 August 2017, 09:04 Submitted by
> > > anonymous user: 212.219.48.146 Submitted values are:
> > > 
> > >     ==Your details==
> > >       First name: Martyn
> > >       Surname: Bratt
> > >       Organisation: Xaverian College
> > >       Email: 
> > > m.bratt AT xaverian.ac.uk
> > >       Work telephone: 01612492130
> > > 
> > > 
> > >     ==Description of requested support==
> > >       Message regarding the requested support:
> > >       The engineer setting up our EduRoam membership emailed me
> > > the
> > >       night before last to say that EduRoam tests were now
> > > working
> > >       through our NPS server, and asked that I try the CAT
> > >       configuration site. I tried this yesterday morning and I'm
> > > still
> > >       getting the "Nothing here" message?
> > > 
> > >       Nik Mitev previously told me this was caused when federated
> > >       access is not working as it should at Xaverian. Clicking
> > > the
> > >       college name should return a page where you can
> > > authenticate
> > >       using the college's federated access system. He suggested
> > > we
> > >       could either troubleshoot with whomever is administering
> > > this
> > > at
> > >       your end, or use one of the listed social networks for
> > >       authentication.
> > > 
> > >       The engineer believes this federation issue is resolved as
> > > per
> > >       tests completed and asked whether JISC could offer any
> > > insight,
> > >       as he couldn't see why it doesn't work now?
> > > 
> > > 
> > >     ==Contact preferences==
> > >       Would you like a copy of your submission? Yes
> > >       How would you like to be contacted? Email
> > >       What is your preferred time to be contacted? AM
> > > 
> > > 
> > > 
> > > 
> > > The results of this submission may be viewed at:
> > > https://www.jisc.ac.uk/node/19784/submission/2237
> > > 
> > > Jisc is a registered charity (number 1149740) and a company
> > > limited
> > > by guarantee which is registered in England under Company No.
> > > 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: One
> > > Castlepark, Tower Hill, Bristol, BS2 0JA. T 0203 697 5800.
> > > 
> > > Jisc Services Limited is a wholly owned Jisc subsidiary and a
> > > company limited by guarantee which is registered in England under
> > > company number 2881024, VAT number GB 197 0632 86. The registered
> > > office is: One Castle Park, Tower Hill, Bristol BS2 0JA. T 0203
> > > 697
> > > 5800.
> > > 
> > > Link to details (Remedyforce login required):
> > > https://bmcservicedesk.eu3.visual.force.com/apex/BMCServiceDesk__
> > > Re
> > > med
> > > yforceConsole?record_id=a2jw0000007yehA&objectName=Incident__c
> > > 
> > --
> > Nik Mitev
> > eduroam UK Technical Support, Jisc
> > www.eduroam.uk
> > 
> > When replying to this e-mail is it essential to preserve the
> > (Ref:IN:xxxxxx) text in the subject line and to always use 'Reply
> > All'
> > 
> > 
> > 
> > ♻ Please consider the environment, do you really need to print this
> > email?
> > 
> > This message is for the named person's use only and is to be
> > treated
> > as confidential. Any views expressed in this message are those of
> > the
> > individual sender and do not necessarily represent those of
> > Xaverian
> > College. If you receive this message in error please immediately
> > delete it, without forwarding, printing or copying it, and notify
> > the
> > sender.
> > 
> > WARNING: The recipient should check this email and any attachments
> > for the presence of malware. Xaverian College accepts no liability
> > for any damage caused by any malware transmitted by this email.
> > 
> > ♻ Please consider the environment, do you really need to print this
> > email?
> > 
> > 
> > 
> > ♻ Please consider the environment, do you really need to print this
> > email?
> > 
> > This message is for the named person's use only and is to be
> > treated
> > as confidential. Any views expressed in this message are those of
> > the
> > individual sender and do not necessarily represent those of
> > Xaverian
> > College. If you receive this message in error please immediately
> > delete it, without forwarding, printing or copying it, and notify
> > the
> > sender.
> > 
> > WARNING: The recipient should check this email and any attachments
> > for the presence of malware. Xaverian College accepts no liability
> > for any damage caused by any malware transmitted by this email.
> > To unsubscribe, send this message: 
> > mailto:sympa AT lists.geant.org?sub
> > je
> > ct=unsubscribe%20cat-users
> > Or use the following link: https://lists.geant.org/sympa/sigrequest
> > /c
> > at-users
> 
> ♻ Please consider the environment, do you really need to print this
> email?
> 
> This message is for the named person's use only and is to be treated
> as confidential. Any views expressed in this message are those of the
> individual sender and do not necessarily represent those of Xaverian
> College. If you receive this message in error please immediately
> delete it, without forwarding, printing or copying it, and notify the
> sender.
> 
> WARNING: The recipient should check this email and any attachments
> for the presence of malware. Xaverian College accepts no liability
> for any damage caused by any malware transmitted by this email.

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