The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Martyn Bratt <m.bratt AT xaverian.ac.uk>]

Hi Jon,

I have to say, I'm a bit lost! Is this a user group email?

I just replied to an email from Alan Buxey, explaining that I received my CAT 
invite initiated from the UK eduroam server, with a token valid for 24 hours. 
I clicked the link and was taken to a page with a list of all the various 
organisation using the service. I searched out Xaverian College and clicked 
on it, it then reordered itself at the top of the list with a heart next to 
it. When I click on the Xaverian hyperlink, I get taken to a page that says’ 
“Oops something went wrong, there’s nothing here” unlike other organisations 
who appear to get a log in prompt.

I'd very much like to get this working rather than going the route of social 
media, am I speaking to the right people now, to get this resolved?

Cheers,
Martyn



-----Original Message-----
From: Jon Agland 
[mailto:Jon.Agland AT jisc.ac.uk]
Sent: 31 August 2017 14:06
To: Martyn Bratt 
<m.bratt AT xaverian.ac.uk>;
 
cat-users AT lists.geant.org
Subject: Re: [[cat-users]] FW: eduroam CAT authentication (Ref:IN:00216824)

Hello Martyn,

This is Jon Agland from the UK federation team at Jisc.

As I understand it, eduroam CAT requires you as an admin to login using
an existing authentication system, following the token link which the
eduroam (UK) team (Nik at Loughborough) will have provided.

One of those options is federated access via eduGAIN and by virtue the
UK federation as a member federation of eduGAIN.  I see that you have a
SAML IdP (Identity provider) registered via eduserv for "Xaverian
College" in the UK federation, but it doesn't appear to be functioning
[I'll follow this up elsewhere as I suspect it's no longer
used/available, but if it should be working then speak to Eduserv
and/or us on the UK federation team - 
service AT ukfederation.org.uk
 ]

I believe there are other "Social Media" options available for access
to eduroam CAT (Facebook, Google, Linkedin, Twitter), so maybe that's
your best route in this case?

Hope this helps!

Cheers,

Jon


Jon Agland
Principal UK federation technical support specialist
Jisc
T 02038198207
M 07443984222
Skype jon_agland
Twitter @jon_agland
Lumen House, Library Avenue, Harwell Oxford, Didcot, OX11 0SG

jisc.ac.uk
ukfederation.org.uk

Jisc is a registered charity (number 1149740) and a company limited by
guarantee which is registered in England under Company No. 5747339, VAT

No. GB 197 0632 86. Jisc’s registered office is: One Castlepark, Tower
Hill, Bristol, BS2 0JA. T 0203 697 5800.

Jisc Services Limited is a wholly owned Jisc subsidiary and a company
limited by guarantee which is registered in England under company
number 2881024, VAT number GB 197 0632 86. The registered office is:
One Castle Park, Tower Hill, Bristol BS2 0JA. T 0203 697 5800.


On Thu, 2017-08-31 at 08:46 +0000, Martyn Bratt wrote:
> Hi,
>
> I have been redirected here for support. I have an engineer
> contracted to help us implement EduRoam, and we have drawn a blank
> between us with reference to the SAML requirement mentioned by Nik
> Mitev at Loughborough below?
>
> Any advice or information would be welcomed!
>
> Any thanks in advance
>
> Martyn
>
> -----Original Message-----
> From: Carl Morgan 
> [mailto:Carl.Morgan AT euroele.com]
> Sent: 31 August 2017 09:43
> To: Martyn Bratt 
> <m.bratt AT xaverian.ac.uk>
> Subject: RE: eduroam CAT authentication (Ref:IN:00216824)
>
> This SAML requirement has stumped me Martyn.
>
> Might be worth contacting the CAT team to get some more info
>
>
> Carl Morgan
> Senior Network Engineer
>
> Tel
> (01865) 883300
> Fax
> (01865) 881656
> Mob
>
> Email
> Carl.Morgan AT euroele.com
> Web
> www.euroele.com
>
> Follow us on:
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> -----Original Message-----
> From: Martyn Bratt 
> [mailto:m.bratt AT xaverian.ac.uk]
> Sent: 31 August 2017 09:38
> To: Carl Morgan 
> <Carl.Morgan AT euroele.com>
> Subject: FW: eduroam CAT authentication (Ref:IN:00216824)
>
> Hi Carl,
>
> I resorted to a different support channel and got this response from
> the same guy I emailed yesterday morning!?
>
> Are we sure our SAML instance is working fine? Whatever that may be?
> ? If so, then I will raise a support request with the mail address.
>
> Cheers,
> Martyn
>
> -----Original Message-----
> From: Nik Mitev 
> [mailto:nik.mitev AT jisc.ac.uk]
> Sent: 31 August 2017 09:24
> To: Martyn Bratt 
> <m.bratt AT xaverian.ac.uk>
> Cc: 
> tickets.service AT jisc.ac.uk;
>  
> jrs-support AT jisc.ac.uk
> Subject: Re: eduroam CAT authentication (Ref:IN:00216824)
>
> Hi Martyn,
>
> Jisc and the eduroam team at Loughborough don't develop or support
> the CAT tool - the official support channel for it is cat-users@lists
> .geant.org
>
> If you are positive your SAML instance is working fine, you should
> report the issue by emailing the above address.
>
> You can click on any other identity provider (e.g. Aalborg
> University) to see what one would normally get.
>
> Again, you can work around this by using one of the 'Social Networks'
> identity providers.
>
> Regards,
> Nik
>
> On 31/08/17 09:06, Jisc Remedyforce wrote:
> >
> > Enquiry # (Ref:IN:00216824) with the following details has been
> > created:
> >
> > Subject: Form submission from: eduroam support request Open Date:
> > 31/08/2017 09:05 Caller Email: 
> > no-reply AT jisc.ac.uk
> >  Caller Name:
> > Jisc
> > Enquiry: Submitted on Thursday 31 August 2017, 09:04 Submitted by
> > anonymous user: 212.219.48.146 Submitted values are:
> >
> >     ==Your details==
> >       First name: Martyn
> >       Surname: Bratt
> >       Organisation: Xaverian College
> >       Email: 
> > m.bratt AT xaverian.ac.uk
> >       Work telephone: 01612492130
> >
> >
> >     ==Description of requested support==
> >       Message regarding the requested support:
> >       The engineer setting up our EduRoam membership emailed me the
> >       night before last to say that EduRoam tests were now working
> >       through our NPS server, and asked that I try the CAT
> >       configuration site. I tried this yesterday morning and I'm
> > still
> >       getting the "Nothing here" message?
> >
> >       Nik Mitev previously told me this was caused when federated
> >       access is not working as it should at Xaverian. Clicking the
> >       college name should return a page where you can authenticate
> >       using the college's federated access system. He suggested we
> >       could either troubleshoot with whomever is administering this
> > at
> >       your end, or use one of the listed social networks for
> >       authentication.
> >
> >       The engineer believes this federation issue is resolved as
> > per
> >       tests completed and asked whether JISC could offer any
> > insight,
> >       as he couldn't see why it doesn't work now?
> >
> >
> >     ==Contact preferences==
> >       Would you like a copy of your submission? Yes
> >       How would you like to be contacted? Email
> >       What is your preferred time to be contacted? AM
> >
> >
> >
> >
> > The results of this submission may be viewed at:
> > https://www.jisc.ac.uk/node/19784/submission/2237
> >
> > Jisc is a registered charity (number 1149740) and a company limited
> > by guarantee which is registered in England under Company No.
> > 5747339, VAT No. GB 197 0632 86. Jisc’s registered office is: One
> > Castlepark, Tower Hill, Bristol, BS2 0JA. T 0203 697 5800.
> >
> > Jisc Services Limited is a wholly owned Jisc subsidiary and a
> > company limited by guarantee which is registered in England under
> > company number 2881024, VAT number GB 197 0632 86. The registered
> > office is: One Castle Park, Tower Hill, Bristol BS2 0JA. T 0203 697
> > 5800.
> >
> > Link to details (Remedyforce login required):
> > https://bmcservicedesk.eu3.visual.force.com/apex/BMCServiceDesk__Re
> > med
> > yforceConsole?record_id=a2jw0000007yehA&objectName=Incident__c
> >
> --
> Nik Mitev
> eduroam UK Technical Support, Jisc
> www.eduroam.uk
>
> When replying to this e-mail is it essential to preserve the
> (Ref:IN:xxxxxx) text in the subject line and to always use 'Reply
> All'
>
>
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♻ Please consider the environment, do you really need to print this email?

This message is for the named person's use only and is to be treated as 
confidential. Any views expressed in this message are those of the individual 
sender and do not necessarily represent those of Xaverian College. If you 
receive this message in error please immediately delete it, without 
forwarding, printing or copying it, and notify the sender.

WARNING: The recipient should check this email and any attachments for the 
presence of malware. Xaverian College accepts no liability for any damage 
caused by any malware transmitted by this email.