The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Martyn Bratt <m.bratt AT xaverian.ac.uk>]

Hi,

I have been redirected here for support. I have an engineer contracted to 
help us implement EduRoam, and we have drawn a blank between us with 
reference to the SAML requirement mentioned by Nik Mitev at Loughborough 
below?

Any advice or information would be welcomed!

Any thanks in advance

Martyn

-----Original Message-----
From: Carl Morgan 
[mailto:Carl.Morgan AT euroele.com]
Sent: 31 August 2017 09:43
To: Martyn Bratt 
<m.bratt AT xaverian.ac.uk>
Subject: RE: eduroam CAT authentication (Ref:IN:00216824)

This SAML requirement has stumped me Martyn.

Might be worth contacting the CAT team to get some more info


Carl Morgan
Senior Network Engineer

Tel
(01865) 883300
Fax
(01865) 881656
Mob

Email
Carl.Morgan AT euroele.com
Web
www.euroele.com

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-----Original Message-----
From: Martyn Bratt 
[mailto:m.bratt AT xaverian.ac.uk]
Sent: 31 August 2017 09:38
To: Carl Morgan 
<Carl.Morgan AT euroele.com>
Subject: FW: eduroam CAT authentication (Ref:IN:00216824)

Hi Carl,

I resorted to a different support channel and got this response from the same 
guy I emailed yesterday morning!?

Are we sure our SAML instance is working fine? Whatever that may be? ? If so, 
then I will raise a support request with the mail address.

Cheers,
Martyn

-----Original Message-----
From: Nik Mitev 
[mailto:nik.mitev AT jisc.ac.uk]
Sent: 31 August 2017 09:24
To: Martyn Bratt 
<m.bratt AT xaverian.ac.uk>
Cc: 
tickets.service AT jisc.ac.uk;
 
jrs-support AT jisc.ac.uk
Subject: Re: eduroam CAT authentication (Ref:IN:00216824)

Hi Martyn,

Jisc and the eduroam team at Loughborough don't develop or support the CAT 
tool - the official support channel for it is 
cat-users AT lists.geant.org

If you are positive your SAML instance is working fine, you should report the 
issue by emailing the above address.

You can click on any other identity provider (e.g. Aalborg University) to see 
what one would normally get.

Again, you can work around this by using one of the 'Social Networks'
identity providers.

Regards,
Nik

On 31/08/17 09:06, Jisc Remedyforce wrote:
> Enquiry # (Ref:IN:00216824) with the following details has been created:
>
> Subject: Form submission from: eduroam support request Open Date:
> 31/08/2017 09:05 Caller Email: 
> no-reply AT jisc.ac.uk
>  Caller Name: Jisc
> Enquiry: Submitted on Thursday 31 August 2017, 09:04 Submitted by
> anonymous user: 212.219.48.146 Submitted values are:
>
>     ==Your details==
>       First name: Martyn
>       Surname: Bratt
>       Organisation: Xaverian College
>       Email: 
> m.bratt AT xaverian.ac.uk
>       Work telephone: 01612492130
>
>
>     ==Description of requested support==
>       Message regarding the requested support:
>       The engineer setting up our EduRoam membership emailed me the
>       night before last to say that EduRoam tests were now working
>       through our NPS server, and asked that I try the CAT
>       configuration site. I tried this yesterday morning and I'm still
>       getting the "Nothing here" message?
>
>       Nik Mitev previously told me this was caused when federated
>       access is not working as it should at Xaverian. Clicking the
>       college name should return a page where you can authenticate
>       using the college's federated access system. He suggested we
>       could either troubleshoot with whomever is administering this at
>       your end, or use one of the listed social networks for
>       authentication.
>
>       The engineer believes this federation issue is resolved as per
>       tests completed and asked whether JISC could offer any insight,
>       as he couldn't see why it doesn't work now?
>
>
>     ==Contact preferences==
>       Would you like a copy of your submission? Yes
>       How would you like to be contacted? Email
>       What is your preferred time to be contacted? AM
>
>
>
>
> The results of this submission may be viewed at:
> https://www.jisc.ac.uk/node/19784/submission/2237
>
> Jisc is a registered charity (number 1149740) and a company limited by 
> guarantee which is registered in England under Company No. 5747339, VAT No. 
> GB 197 0632 86. Jisc’s registered office is: One Castlepark, Tower Hill, 
> Bristol, BS2 0JA. T 0203 697 5800.
>
> Jisc Services Limited is a wholly owned Jisc subsidiary and a company 
> limited by guarantee which is registered in England under company number 
> 2881024, VAT number GB 197 0632 86. The registered office is: One Castle 
> Park, Tower Hill, Bristol BS2 0JA. T 0203 697 5800.
>
> Link to details (Remedyforce login required):
> https://bmcservicedesk.eu3.visual.force.com/apex/BMCServiceDesk__Remed
> yforceConsole?record_id=a2jw0000007yehA&objectName=Incident__c
>

--
Nik Mitev
eduroam UK Technical Support, Jisc
www.eduroam.uk

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