The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Stefan Winter <stefan.winter AT restena.lu>]

Hi,

I'm afraid the developer of the Windows installers is currently on
holiday, and I can't answer the in-depth technical aspects myself.

I think that the issue is limited to either 32-Bit or 64-Bit Windows
installations but not both. And then it's about a library which can't be
called because Symantec inadvertently blocks it - but it doesn't log the
fact anywhere. In the end, I think we found traces in the general
Windows error log. The bug is reported to Symantec, since long, but I
don't have any further info on the exact location.

If there's any chance the machines can be upgrade to a Windows with the
other bit-ness then that would work. Or changing the AV vendor of course.

Greetings,

Stefan Winter

Am 03.08.2017 um 09:38 schrieb Jones, Simon:
> Hi Stefan,
> 
>  
> 
> Thanks for getting back to me.
> 
>  
> 
> If there was something we could configure Symantec to allow the software
> to run that would be nice. I can't see anything in the Symantec logs.
> 
> Or if we could get it to auto run the inst_cat.cmd
> 
>  
> 
> Where is this well documented please?
> 
>  
> 
> Are there any other known issues with other AV software?
> 
>  
> 
> Kind regards,
> 
>  
> 
> *Simon Jones*
> Project Manager, ISS
> Lancaster University
> O: +44 (0) 1524 593 655
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> 
>  
> 
>  
> 
> -----Original Message-----
> From: Stefan Winter 
> [mailto:stefan.winter AT restena.lu]
> Sent: 03 August 2017 07:34
> To: Jones, Simon 
> <simon.jones AT lancaster.ac.uk>;
>  
> cat-users AT lists.geant.org
> Subject: Re: [[cat-users]] Eduroam Cat - Symantec Issue
> 
>  
> 
> Hello,
> 
>  
> 
> sorry, this is the best workaround we have for this Symantec bug.
> 
>  
> 
> The bug is also well-documented and they are perfectly aware of it. And
> yet, I am not aware of any efforts on their side to fix that.
> 
>  
> 
> Greetings,
> 
>  
> 
> Stefan Winter
> 
>  
> 
> --
> 
> Stefan WINTER
> 
> Ingenieur de Recherche
> 
> Fondation RESTENA - Réseau Téléinformatique de l'Education Nationale et
> de la Recherche 2, avenue de l'Université
> 
> L-4365 Esch-sur-Alzette
> 
>  
> 
> Tel: +352 424409 1
> 
> Fax: +352 422473
> 
>  
> 
> PGP key updated to 4096 Bit RSA - I will encrypt all mails if the
> recipient's key is known to me
> 
>  
> 
> http://pgp.mit.edu:11371/pks/lookup?op=get&search=0xC0DE6A358A39DC66
> 


-- 
Stefan WINTER
Ingenieur de Recherche
Fondation RESTENA - Réseau Téléinformatique de l'Education Nationale et
de la Recherche
2, avenue de l'Université
L-4365 Esch-sur-Alzette

Tel: +352 424409 1
Fax: +352 422473

PGP key updated to 4096 Bit RSA - I will encrypt all mails if the
recipient's key is known to me

http://pgp.mit.edu:11371/pks/lookup?op=get&search=0xC0DE6A358A39DC66

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