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SV: [[cat-users]] Problem with CAT on Android 4.3

From: Metselaar Jasper <jasper.metselaar AT sundsvall.se>
To: Ayres G.J. <g.j.ayres AT swansea.ac.uk>
Cc: "cat-users AT lists.geant.org" <cat-users AT lists.geant.org>
Subject: SV: [[cat-users]] Problem with CAT on Android 4.3
Date: Tue, 9 May 2017 14:28:25 +0000
Accept-language: sv-SE, en-US

Hi!

I just sent two reports (from one phone).

As for the config file, it was just 4.3 as far as we know. After many tries it suddenly worked for the users that were here. We didn’t change anything.

We used the discovery in-app.

Status is now that it is working again, but the app is still crashing.

Kind regards,

Jasper Metselaar

Från: Ayres G.J. [mailto:g.j.ayres AT swansea.ac.uk]
Skickat: den 9 maj 2017 10:35
Till: Metselaar Jasper; cat-users AT lists.geant.org
Ämne: RE: Problem with CAT on Android 4.3

Hello,

Can you ask all users who experience a crash to report it, using the android crash report.

The crash submission pops up automatically when a crash occurs.

I have no crash reports for android 4.3 submitted in the last 30 days.

Is it just android 4.3 that doesn’t load the config file for your institution?

Does this occur loading the file from the cat.eduroam.org web site, or via the location discovery in-app?

Gareth.

From: Metselaar Jasper [mailto:jasper.metselaar AT sundsvall.se]
Sent: 09 May 2017 08:47
To: cat-users AT lists.geant.org
Subject: [[cat-users]] Problem with CAT on Android 4.3

Hi all,

We have a few users that reported a problem with CAT (profile) for Android 4.3.

When trying to load the profile, the CAT app says:

Configuration File Error

File access error. Try downloading the profile again.

Re-downloading doesn’t help.

I checked the profile link and didn’t see any obvious problems: https://cat.eduroam.org/user/API.php?action="downloadInstaller&lang=en&id=android_43&profile=2046

The CAT app is also crashing a lot on these phones.

Any help is appreciated.

Med vänlig hälsning

Jasper Metselaar
IT Drifttekniker, Servicecenter IT
E-post: jasper.metselaar AT sundsvall.se

Sundsvalls kommun
Servicecenter
851 85 Sundsvall

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[[cat-users]] Problem with CAT on Android 4.3, Metselaar Jasper, 05/09/2017
- RE: [[cat-users]] Problem with CAT on Android 4.3, Ayres G . J ., 05/09/2017
  - SV: [[cat-users]] Problem with CAT on Android 4.3, Metselaar Jasper, 05/09/2017
    - RE: [[cat-users]] Problem with CAT on Android 4.3, Ayres G . J ., 05/10/2017