The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Ayres G.J. <g.j.ayres AT swansea.ac.uk>]

Hello,

 

Can you ask all users who experience a crash to report it, using the android crash report.

The crash submission pops up automatically when a crash occurs.

I have no crash reports for android 4.3 submitted in the last 30 days.

 

Is it just android 4.3 that doesn’t load the config file for your institution?

Does this occur loading the file from the cat.eduroam.org web site, or via the location discovery in-app?

 

Gareth.

 

From: Metselaar Jasper [mailto:jasper.metselaar AT sundsvall.se]
Sent: 09 May 2017 08:47
To: cat-users AT lists.geant.org
Subject: [[cat-users]] Problem with CAT on Android 4.3

 

Hi all,

 

We have a few users that reported a problem with CAT  (profile) for Android 4.3.

When trying to load the profile, the CAT app says:

  Configuration File Error

  File access error. Try downloading the profile again.

 

Re-downloading doesn’t help.

I checked the profile link and didn’t see any obvious problems: https://cat.eduroam.org/user/API.php?action="downloadInstaller&lang=en&id=android_43&profile=2046

 

The CAT app is also crashing a lot on these phones.

 

Any help is appreciated.

 

Med vänlig hälsning

 

Jasper Metselaar
IT Drifttekniker, Servicecenter IT
E-post: jasper.metselaar AT sundsvall.se

 

Sundsvalls kommun
Servicecenter
851 85 Sundsvall

 

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