The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Tomasz Wolniewicz <twoln AT umk.pl>]

Hi Ole,
 I am not sure how far you can push the user :).
The best thing to do would be to get the debugging output.
To do this, the installer would need to be started from the command line with an additional -DEBUG=4 switch.
It will then print some debugging information, but will also produce a log file in the Documents directory.
If I could get this file then perhaps I could guess what is happening.

Tomasz

W dniu 2015-12-16 o 15:44, Ole Frendved Hansen pisze:

Hi Tomasz,

Running as Administrator gives same result.

The workaround: I instructed the user to look for the described browser window, but this does not appear.

Best Ole
-- 
ole.frendved.hansen AT deic.dk 
DeIC, Danish e-Infrastructure Cooperation, www.deic.dk 

Den 15/12/2015 kl. 20.34 skrev Tomasz Wolniewicz <twoln AT umk.pl>:

Out of curiosity, did you try to run the workaround that the message speaks about? I know it is not the solution of the problem, but I just wonder if the profile will get properly installed this way.

Could you also try to run the installer with Admin privileges and see if the same error appears?

Tomasz

W dniu 15.12.2015 o 20:28, Ole Frendved Hansen pisze:

The event is reprodusable and er have tried installers from two idp's. 

Same result. 

Win 7, sp 1

---

ole.frendved.hansen AT deic.dk

Den 15. dec. 2015 kl. 20.11 skrev Tomasz Wolniewicz <twoln AT umk.pl>:

Hi Ole,
  the message says that the problem MAY be a result of Symatec being installed on the machine and blocking profile installation. So far we never got reports that that this would appear also in other situations. Is this a one-time thing or does it repeat regularly on that machine?

Tomasz

W dniu 15.12.2015 o 18:58, Ole Frendved Hansen pisze:

Hi,

A user of ours discover the CAT Symantec message without having symantec installed.

(screen shot attached)

Do we know a possible reason for this?

Best regards,

Ole

-- 
ole.frendved.hansen AT deic.dk 
DeIC, Danish e-Infrastructure Cooperation, www.deic.dk 

<mime-attachment.png>

-- 
Tomasz Wolniewicz    
          twoln AT umk.pl        http://www.home.umk.pl/~twoln

Uczelniane Centrum Informatyczne       Information&Communication Technology Centre
Uniwersytet Mikolaja Kopernika         Nicolaus Copernicus University,
pl. Rapackiego 1, Torun                pl. Rapackiego 1, Torun, Poland
tel: +48-56-611-2750     fax: +48-56-622-1850       tel kom.: +48-693-032-576

-- 
Tomasz Wolniewicz    
          twoln AT umk.pl        http://www.home.umk.pl/~twoln

Uczelniane Centrum Informatyczne       Information&Communication Technology Centre
Uniwersytet Mikolaja Kopernika         Nicolaus Copernicus University,
pl. Rapackiego 1, Torun                pl. Rapackiego 1, Torun, Poland
tel: +48-56-611-2750     fax: +48-56-622-1850       tel kom.: +48-693-032-576

-- 
Tomasz Wolniewicz    
          twoln AT umk.pl        http://www.home.umk.pl/~twoln

Uczelniane Centrum Informatyczne   Information&Communication Technology Centre
Uniwersytet Mikolaja Kopernika     Nicolaus Copernicus University,
pl. Rapackiego 1, Torun               pl. Rapackiego 1, Torun, Poland
tel: +48-56-611-2750     fax: +48-56-622-1850       tel kom.: +48-693-032-576