The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Ayres G.J. <g.j.ayres AT swansea.ac.uk>]

Hi,

 

I have tested your institutions eap-config on cat.eduroam.org, and it worked ok for me on my Nexus.

 

So I think this must be a device specific issue for this user.

 

Can you email me the device type/model of the user with the problem?

 

You can send me this information off list now, if you prefer.

 

Thanks,

Gareth.

 

From: Metselaar Jasper [mailto:jasper.metselaar AT sundsvall.se]
Sent: 30 November 2015 13:54
To: Ayres G.J. <G.J.Ayres AT Swansea.ac.uk>; cat-users AT lists.geant.org
Subject: SV: [[cat-users]] Problem with Android 4.3

 

We are using both cat.eduroam.org and location lookup, both resulted in the same error.

 

/Jasper

 

Från: Ayres G.J. [mailto:g.j.ayres AT swansea.ac.uk]
Skickat: den 30 november 2015 14:41
Till: Metselaar Jasper; cat-users AT lists.geant.org
Ämne: RE: Problem with Android 4.3

 

Hello,

 

Are you hosting the .eap-config file locally, or using cat.eduroam.org ?

Or did the user use the location lookup to discover the eap-config?

 

Thanks,

Gareth Ayres.

 

From: Metselaar Jasper [mailto:jasper.metselaar AT sundsvall.se]
Sent: 30 November 2015 11:47
To: cat-users AT lists.geant.org
Subject: [[cat-users]] Problem with Android 4.3

 

Hi!

 

One of our users has a problem using CAT on Android 4.3.

The CAT app has been downloaded from Google Play.

 

When trying to install the profile, the following message occurs:

“File access error. Try to download the profile again.”

 

Med vänlig hälsning

 

Jasper Metselaar
IT Drifttekniker, Servicecenter IT
E-post: jasper.metselaar AT sundsvall.se

 

Sundsvalls kommun
Servicecenter
851 85 Sundsvall
Besöksadress: Tivolivägen 10 - Växel 060-19 10 00 - www.sundsvall.se