The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Tomasz Wolniewicz <twoln AT umk.pl>]

If the problem is about the forgotten domain part, then it is a 
universal one, therefore our installers could pop an alert when the 
domain part is missing.

In principle it is quite possible in some cases, for users to provide 
just the username part, this is when the outer identity is configured by 
the installer, therefore the correct routing is taken care of, and the 
real user name without the domain part would be just fine. However, 
there are limitations to the above, for instance the specification of 
PEAP does not allow the inner identity to have a different realm then 
the outer identity, therefore the user of PEAP must provide the full 
identity including the realm.

Since this problem with PEAP is not likely to go away, we could just as 
well assume that the real part is always required, or we could add 
another admin option (or just a global config option for the whole CAT 
instance) like "enable missing real alerts". Such alerts would only work 
on installers that we control, but the same goes for any other form of 
additional interaction with the user.

If these alerts sound like a reasonable approach, then I think this 
could be implemented rather quickly.

Tomasz


W dniu 2014-07-23 09:42, Stefan Winter pisze:
> Hello,
>
> > We are testing the CAT tool in our institution currently. The tool
> > itself is working nicely, but we are wondering if it could be possible
> > to display a custom text in the installers when users have to enter the
> > username and password. We know from experience that users tend to forget
> > to add the domain (@kuleuven.be). There is already the custom text we
> > can place beneath the download buttons on the download page, but we are
> > worried that most users will neglect to read this through.
> That same fear has been reported earlier. There are only limited ways to
> approach this problem, unfortunately. For example, on OS X and iOS,
> there is only one opportunity for custom texts; it's in the "Terms &
> Conditions" splash, if configured. Other custom username/password hints
> are not possible.
>
> On Windows and Linux, we have more control. I could imagine that for CAT
> 1.1, we can do two things:
>
> 1) make the current "username" and "password" strings configurable
> (default stays as-is). This would be on the fine-tuning level; after all
> the hints would probably differ per EAP type.
>
> 2) Provide a way for a customised "welcome screen" text, which would
> then totally replace our default "Welcome to the eduroam installer" body
> text. Any custom hints could then be implanted there.
>
> So, for your users, you could then replace "username" with "username
> with @kuleuven.be suffix" and "your regular student password" as an
> extra hint (note that this super long string may do serious damage to
> the UI display; not much we can do about that....) and/or also add
> "remember to add the @kuleuven.be suffix when prompted for the password,
> and use the password that you got from the secretariat on the second
> floor earlier in the semester" in the splash. I wonder how many users
> would read through *that* though.
>
> So, my question to you is ... what do you want? :-) Option 1 and/or or
> Option 2?
>
> Greetings,
>
> Stefan Winter

--
Tomasz Wolniewicz
          
twoln AT umk.pl
        http://www.home.umk.pl/~twoln

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