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Re: geteduroam app issues on iPhone


Chronological Thread 
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  • From: Paul Dekkers <paul.dekkers AT surf.nl>
  • To: Daniel Sheppard <da.sheppard AT uwinnipeg.ca>, "geteduroam AT lists.geant.org" <geteduroam AT lists.geant.org>
  • Subject: Re: geteduroam app issues on iPhone
  • Date: Mon, 22 Apr 2024 19:59:23 +0200
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Hi,

We tested the migration of CAs and simulaneous use of different CAs, and that worked well on iOS (among others), so it's not an issue I recognize.

I'll see what I can find/reproduce. Can you confirm you're on the latest geteduroam iOS update? (Does it work if you deinstall the App and reinstall?)

Regards,
Paul


On 17/04/2024 16:32, Daniel Sheppard (via geteduroam Mailing List) wrote:
YT4PR01MB1080197AE599786F4EE659B94840F2 AT YT4PR01MB10801.CANPRD01.PROD.OUTLOOK.COM">

Hello,

 

We recently changed the root certificate used to sign our EAP server certificate and we are having an issue with iPhone devices and the geteduroam app.

 

What I know so far

 

  • Android works no problem, both on a clean device and a previously configured device
  • iOS works on a clean device
  • iOS does not work on a previously configured device
  • The “cat.eduroam.org” profile manually installed on an iOS device works without any problem
  • Manually connecting works without any problem

 

The profile itself looks good.  The static and live tests pass in the eduroam admin, but on a previously configured iOS device we always get a “Cannot connect to network” message.

 

We use Cisco ISE as our NAC and it reports a TLS error during the negotiating with the client device.

 

Anyone else experience this?

 

Thanks,
---

Dan Sheppard


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