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geteduroam app issues on iPhone

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  • From: Daniel Sheppard <da.sheppard AT>
  • To: "geteduroam AT" <geteduroam AT>
  • Subject: geteduroam app issues on iPhone
  • Date: Wed, 17 Apr 2024 14:32:05 +0000
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We recently changed the root certificate used to sign our EAP server certificate and we are having an issue with iPhone devices and the geteduroam app.


What I know so far


  • Android works no problem, both on a clean device and a previously configured device
  • iOS works on a clean device
  • iOS does not work on a previously configured device
  • The “” profile manually installed on an iOS device works without any problem
  • Manually connecting works without any problem


The profile itself looks good.  The static and live tests pass in the eduroam admin, but on a previously configured iOS device we always get a “Cannot connect to network” message.


We use Cisco ISE as our NAC and it reports a TLS error during the negotiating with the client device.


Anyone else experience this?



Dan Sheppard

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