An open discussion list for topics related to the eduGAIN interfederation service.

[Pål Axelsson <pax AT sunet.se>]

Hi,

 

I’m sorry support contact is not what I meant. I asked about a process for complaints and incidents. That means a process description.

 

Pål

 

Från: edugain-discuss-request AT lists.geant.org <edugain-discuss-request AT lists.geant.org> För Naser A. Almesad
Skickat: den 29 maj 2019 14:56
Till: Pål Axelsson <pax AT sunet.se>
Kopia: edugain-discuss AT lists.geant.org; Mohamad M. Al-Ghamdi <malghamdi AT maeen.sa>
Ämne: Re: [eduGAIN-discuss] Assessment of Saudi Arabia / Maeen Identity Federation for eduGAIN membership

 

Hi Pal

 

 

I’ve now read your set of policy documents and checked against the eduGAIN policy documents and it looks good except the comment below.

 

I don’t see a process for handling complaints and incidents involving their federation members on your web page. (eduGAIN Constitution section 3.1) If you’ve that process in place for other sections of NREN and you find it reusable put in a reference in the web page.

 

Pål Axelsson

 

 

It is located in this page: https://www.maeen.sa/contact-us/

 

Also we updated https://www.maeen.sa/services/identity/ to include support info as you suggest.

 

 

 

Thanks

Naser

 

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