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Re: [[cat-users]] EDU Connected but No Internet Secured


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  • From: Stefan Paetow <address@concealed>
  • To: Jack Mace <address@concealed>, "address@concealed" <address@concealed>
  • Subject: Re: [[cat-users]] EDU Connected but No Internet Secured
  • Date: Wed, 23 Sep 2026 13:58:37 +0000
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Hi Jack,

This is not something the CAT users mailing list can help with. You should contact the UCD helpdesk via https://www.ucd.ie/ithelp

Kind regards

Stefan Paetow
Federated Roaming Technical Specialist
eduroam(UK), Jisc – 20 years of free Wi-Fi for the UK R&E sector

email/teams: address@concealed
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For eduroam support, please contact the eduroam team via address@concealed and mark it for eduroam’s attention.
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From: address@concealed <address@concealed> on behalf of Jack Mace <address@concealed>
Date: Wednesday, 23 September 2026 at 12:07
To: address@concealed <address@concealed>
Subject: [[cat-users]] EDU Connected but No Internet Secured

Hi,

I am able to use the internet, but it shows no internet secured. While I can still do most things on my computer, I cannot save any Microsoft Office documents, like Word since I do not have a secure connection to the internet. This is making it difficult to complete my school work.

I have tried shutting down and restarting my computer multiple times and I have tried forgetting eduroam and redownloading and logging in. None of this has worked. How can I regain a secure connection?

Thank you,

Jack
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