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Re: [[cat-users]] Eduroam connection issue on Mac / Account not supported error

From: Stefan Paetow <address@concealed>
To: Maria Kokou <address@concealed>, "address@concealed" <address@concealed>, "address@concealed" <address@concealed>, Assistance CES info <address@concealed>
Subject: Re: [[cat-users]] Eduroam connection issue on Mac / Account not supported error
Date: Wed, 16 Sep 2026 11:14:25 +0000
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Hi Maria,

This is something that the Panthéon-Sorbonne helpdesk should deal with. Given that you are prompted for an organizational password, it sounds like your MacBook is a managed device (i.e. it is managed by the IT department at Panthéon-Sorbonne or someone else), so this should mean that they should fix this.

With kind regards

Stefan Paetow

Federated Roaming Technical Specialist

eduroam(UK), Jisc – 20 years of free Wi-Fi for the UK R&E sector

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From: address@concealed <address@concealed> on behalf of Maria Kokou <address@concealed>
Date: Wednesday, 16 September 2026 at 07:43
To: address@concealed <address@concealed>; address@concealed <address@concealed>; Assistance CES info <address@concealed>
Subject: [[cat-users]] Eduroam connection issue on Mac / Account not supported error

Hello,

I am contacting you because I am unable to connect to the eduroam network on campus using my Mac.

When I try to log in with my Paris 1 credentials (address@concealed), I get an error message stating that my account "does not support the expected services" and instructs me to contact the administrator.

I also tried using the official eduroam CAT configuration tool, but the installation blocks because it asks for an organizational password or redirects to a remote management error.

Could you please verify if my student account is properly configured and synchronized on the Wi-Fi authentication servers?

I am using MacBookAir Sequoia 15.7.1.

Thank you very much in advance for your help.

Best regards,

Maria Kokou

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[[cat-users]] Eduroam connection issue on Mac / Account not supported error, Maria Kokou, 09/15/2026
- Re: [[cat-users]] Eduroam connection issue on Mac / Account not supported error, Stefan Paetow, 09/16/2026