The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

[Tomasz Wolniewicz <address@concealed>]

Hi,

 I just checked this for another institution - no problem.

Your results show that there is no connection from the top eduroam servers to the institution you are testing.

Cat is purposely using large Radius messages to cause UDP fragmentation. This could be the problem in your case - some firewall could be blocking fragmentation.

Yours

Tomasz

W dniu 18.11.2025 o 22:20, Andre Luis Forigato (via cat-users Mailing List) pisze:

        Dear CAT support team,

I would like to ask for your assistance regarding an issue I am experiencing on the eduroam CAT platform.

          When performing tests on the page cat.eduroam.org,
          specifically under the 
            “Live login tests” tab, any attempt to enter a username
          and password and then click
          “Submit credentials” consistently results in “Connection
            timeout.”
        
          This occurs regardless of which credentials are used.
        
          Could you please advise on what might be causing this
          behavior?
          Is there any issue on the platform at the moment, or is there
          something specific that needs to be configured on our side?
        
          Thank you in advance for your support.
        
          Kind regards,
        
        
          
        
        
          André
            Luis Forigato | Analista de TI
          
        
          Gerência
                de Tecnologia da Informação (GTI)
        Diretoria
                Adj. de Tecnologia da Informação (DATI)
        
          Tel.: +55 19
              3787-3300 | Teams: address@concealed
            www.rnp.br
        
          
        
        
          
        
          
        
      
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-- 
Tomasz Wolniewicz

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