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  • From: kalpesh.gohil AT aarnet.edu.au
  • To: cat-users AT lists.geant.org
  • Subject: [[cat-users]] Receiving error when accessing the CAT tool
  • Date: Thu, 17 Jul 2025 00:11:18 +0000

Hi Eduroam CAT team,

I am the National Roaming operator administrator for AU.

We are currently facing an issue when accessing the CAT tool
https://cat.eduroam.org/.

We login via this method and are receive the error below with tracking number
76dd62173b

1. Navigate to https://cat.eduroam.org/
2. Top right select Manage > eduroam admin access
3. Select login
4. Select AARNET under EduGain
5. Then login via shibboleth

Tracking number
76dd62173b

Debug information
The debug information below may be of interest to the administrator / help
desk:

SimpleSAML\Error\Error: UNHANDLEDEXCEPTION

Backtrace:
1 www/_include.php:17 (SimpleSAML_exception_handler)
0 [builtin] (N/A)
Caused by: Exception: Failed to decrypt XML element.
Backtrace:
7 vendor/simplesamlphp/saml2/src/SAML2/Utils.php:576
(SAML2\Utils::decryptElement)
6 vendor/simplesamlphp/saml2/src/SAML2/EncryptedAssertion.php:97
(SAML2\EncryptedAssertion::getAssertion)
5 modules/saml/lib/Message.php:411 (SimpleSAML\Module\saml
\Message::decryptAssertion)
4 modules/saml/lib/Message.php:673 (SimpleSAML\Module\saml
\Message::processAssertion)
3 modules/saml/lib/Message.php:640 (SimpleSAML\Module\saml
\Message::processResponse)
2 modules/saml/www/sp/saml2-acs.php:141 (require)
1 lib/SimpleSAML/Module.php:260 (SimpleSAML\Module::process)
0 www/module.php:10 (N/A)



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