The mailing list for users of the eduroam Configuration Assistant Tool (CAT)

["Doan Thi, Huong Giang" <Huong-Giang.Doan-Thi AT fu-berlin.de>]

Hello Tomasz Wolniewicz,

First of all, thank you very much for the detailed explanation.
Our support team tried to debug like the process you have described. Unfortunately, it’s not working. Executing the command with the -DEBUG=4 addition did not create a log file. And the user told us, her password hasn’t any special characters. Do you have another solution to this problem?

Thank you very much.

Yours faithfully

Huong Giang Doan Thi

_____________________________________________________

Huong Giang Doan Thi
Freie Universität Berlin
Zentraleinrichtung FUB-IT
Abteilung Infrastruktur
Netzwerk und Kommunikation

 

Fabeckstraße 32, 14195 Berlin
Raum: 205
Telefon: +49 30 838 65544
E-Mail: huong-giang.doan-thi AT fu-berlin.de
Webex: https://fu-berlin.webex.com/join/huong-giang.doan-thi 
Internet: www.it.fu-berlin.de

 

 

 

Von: Tomasz Wolniewicz <twoln AT umk.pl>
Gesendet: Dienstag, 7. Januar 2025 19:19
An: Doan Thi, Huong Giang <Huong-Giang.Doan-Thi AT fu-berlin.de>; cat-users AT lists.geant.org
Cc: Tonack, Vasco <vasco.tonack AT fu-berlin.de>; Kopper, René <Rene.Kopper AT fu-berlin.de>
Betreff: Re: [[cat-users]] eduroam Configuration Assistant Tool for Windows ARM

 

Hi,

  We do support the ARM processor and the error appears to confirm that, however there is something wrong with the installation of user credentials.

There is a good chance that the eduroam network profile did get installed, but installing user credentials failed. In such a case, on first connection to eduroam Windows should display a credentials prompt and then just save it. eduroam would just work from then on.

If the user was willing to help us to understand the problem, then the installer could be run in the debug mode. From the command line just run the installer adding -DEBUG=4  this will create a log file thi the Documents directory (it will also leave the credentials file in temporary directory, this file will contain the user's password in plain text so it should be deleted after inspection). I would suggest a test of running the installer and putting in some simple fake password. There is some possibility that a password with some special characters could cause the problem, if installation with a simple password worked, we would know where the problem comes from.

Yours

Tomasz Wolniewicz

 

 

W dniu 7.01.2025 o 14:52, "Doan Thi, Huong Giang" (via cat-users Mailing List) pisze:

Dear Sir or Madam,

My name is Huong Giang Doan Thi and I’m an employee of Freie Universtität Berlin. Recently, we received an incident where a user of our institution couldn’t get access to eduroam. She installed the tool and then tried to register with her user data, only to receive an error. The attachment contains the error message. Troubleshooting revealed she’s using a Surface Pro 11 running Windows 11 on an ARM-based Snapdragon X1P64100 processor.

Do you know, if there is a configuration assistant tool planned for Windows ARM version?

Yours faithfully,

Huong Giang Doan Thi

_____________________________________________________

Huong Giang Doan Thi
Freie Universität Berlin
Zentraleinrichtung FUB-IT
Abteilung Infrastruktur
Netzwerk und Kommunikation

 

Fabeckstraße 32, 14195 Berlin
Raum: 205
Telefon: +49 30 838 65544
E-Mail: huong-giang.doan-thi AT fu-berlin.de
Webex: https://fu-berlin.webex.com/join/huong-giang.doan-thi 
Internet: www.it.fu-berlin.de

 

-- 

Tomasz Wolniewicz

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